November 28, 2023

5 ways AI is improving chatbots and virtual assistants

Comms Room Staff

November 28, 2023

Despite the negativity surrounding artificial intelligence (AI) integration into the workspace, it has been a part of customer service for…

How secure are your company’s communication channels?

Paulo Rizal

November 28, 2023

Let’s be honest: no company is safe from cyberhacking, and no communication platform is 100% secure. Over the past five…

Customers trust brands even less in 2023, new study says

Pearl Dy

November 28, 2023

The volume of customers giving feedback directly to brands after a bad customer experience in Australia declined in 2023, according…

Move over, agony aunt: study finds ChatGPT gives better advice than professional columnists

Piers Howe

November 28, 2023

There’s no doubt ChatGPT has proven to be valuable as a source of quality technical information. But can it also…

Operata launches newest observability tools powered by ‘a trillion data points’

Pearl Dy

November 28, 2023

Operata, the Experience Observability company has introduced Tenor AI, a new suite of CX Observability tools for users to gain…