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A report from Medianet has laid bare the delicate balance Australian organisations must strike as they roll out Artificial Intelligence…
A Zoom study reveals how young Australians exposed to AI view its impact on customer experience and workplace use, highlighting…
In corporate communication, intent matters—but impact matters more. Audiences have grown increasingly alert to messaging that feels self-congratulatory, overly polished…
Striking the right tone in climate communication has never been more important—or more challenging. Audiences are increasingly fatigued by doomsday…
ACCAN urges telcos to reinvest savings from reduced spectrum licence fees into services that directly benefit consumers, rather than keeping…
The ACMA has introduced new rules requiring organisations to register branded SMS identifiers, such as “myGov” and “AusPost,” with their…
ACCAN says Australians deserve transparent information on telco outages and is calling for a public register to show where and…
The Federal Court has ordered Telstra to pay an $18 million penalty after moving thousands of Belong customers to lower-speed…
The ACMA has declined to register the draft Telecommunications Consumer Protections Code, finding it does not offer adequate safeguards for…
New research shows 91% of senior legal professionals are concerned about online IP infringement, highlighting growing risks for businesses. While…
Lifeline’s Marjorie Anderson is emphasising the need for culturally safe crisis support as demand for 13YARN’s service continues to surge….
Apple and Google have removed the OmeTV chat app from Australian stores after eSafety warned it was being used by…
ACCAN has welcomed the Government’s plan to introduce public outage registers following repeated network failures. Once implemented by sector regulator…
The ACMA welcomes the passage of the Telecommunications Legislation Amendment Bill strengthening Triple Zero oversight and emergency calling powers. The…
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Oversight of the Triple Zero system has been strengthened with Parliament passing new Albanese Government legislation. The new laws give…