Category: Communication

ACCC warns businesses: Communication on refunds is essential

The ACCC reviewed over 2,000 Australian retail websites and found some may breach consumer law. As part of this sweep, business’ return policies and website...

IJM Australia: Tech companies must take responsibility for online child safety

International Justice Mission (IJM) Australia has welcomed the independent report by Ms Delia Rickard PSM on the Online Safety Act 2021. In line with IJM’s...

Avoiding greenwashing: A guide for legal professionals

In the first article of the series, which explored What greenwashing risks mean for the legal profession, we outlined the key principles that legal and...

DeepSeek’s rise: A game-changer or a security threat?

The emergence of DeepSeek, a Chinese AI platform competing with ChatGPT, Google Gemini, and Microsoft Copilot, is reshaping the AI landscape. As generative AI advances,...

Connectivity crisis: Regional Australians struggle post-3G shutdown

The recent 3G shutdown has left many regional Australians with worse connectivity, despite earlier assurances they would not be affected. In some areas, residents have...

How the Online Safety Act review could reshape digital protections

The Minister for Communications, Hon Michelle Rowland MP, has tabled the Report of the Statutory Review of the Online Safety Act 2021. The independent review...

Women in PR: Confronting challenges and pushing for progress

The Global Women in PR Annual Index report reveals that women in PR continue to face major career challenges. Career breaks, workplace harassment, and ageism...

AI could transform cybersecurity—if leaders get on board

AI adoption for network management is growing, with 58% of senior leaders reporting that their organisations have fully implemented it. A recent poll of more...

How AI is redefining personalised communication for businesses

AI is transforming how businesses connect with their customers. Customers are happier with brands that use AI because it lets them send and receive personalised...

Ethical concerns in AI content creation: What brands should know

As artificial intelligence (AI) becomes a key tool in content creation, brands face significant risks and responsibilities. While AI improves efficiency and scalability, it also...

Susan Bogle on adapting communication strategies for rapidly changing political environments

Susan Bogle, Senior Manager of Science Communications at the Australian Nuclear Science and Technology Organisation, offers her insights on navigating the complexities of political communication....

Rising threat of AI in creating child abuse material

The Australian Federal Police (AFP) is advising parents and caregivers to have open, nonjudgmental conversations with their children about the risks of artificial intelligence. Over...

Understanding online risks for children: Why early conversations matter

eSafety is urging families to prioritise online safety discussions, as new research reveals that over 1 in 4 girls (26.3%) experience online sexual solicitation by...

$394,380 fine for Telstra after missing key NBN speed tests

Telstra Limited has paid a $394,380 penalty for not conducting required internet line speed checks during the migration of customers from legacy networks to the...

More families to benefit as NBN’s free student broadband continues

The Albanese Government has announced an additional $4.9 million for NBN Co to extend the free School Student Broadband Initiative (SSBI) to 30 June 2028....

Meme marketing: How brands are using humour to go viral

Memes have become a powerful tool in digital marketing, allowing brands to connect with audiences in a fun, relatable way. By tapping into internet culture,...

Adapting to social media updates to stay connected with your audience

Social media is constantly evolving, and brands must keep up with these changes to stay connected with their audiences. Algorithm changes, new features, and trends...

Why penalties will do nothing to prevent Australia’s next major data breach

In 2022, Optus was fined $1.5 million for a data breach that exposed the personal details of nearly 10 million Australians. While the penalty might...

Powering up emergency broadcasting: The latest upgrades to ABC and local radio

The Albanese Government is enhancing broadcasting infrastructure for rapid deployment during natural disasters and emergencies. The Government’s $20 million Broadcasting Resilience Program (BRP) has already...

Tess Corkish on balancing wit and professionalism: Using humour in government communications

Humour can be a powerful tool in government communications when used thoughtfully. It can enhance engagement, build trust, and make complex topics more accessible to...