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From the 2016 US election to COVID-19 and Australia’s 2022 federal poll, misinformation and disinformation on social media have grown…

ACCAN has funded two new research projects under its 2025 Independent Grants Program. They will examine major consumer issues, from…

The public relations industry has long faced the challenge of proving the real value of media coverage. For years, practitioners…

Crisis communications now begins online. With attention fragments and audiences checking channels constantly, a digital-first approach should be the default…

Missteps in crisis communication are common, and their consequences can be long lasting. For many organisations, the same few errors…

In a crisis, deciding when to speak and when to hold back can be as important as the content of…

In the first 24 hours, clarity matters more than perfection. A rapid, well-structured response reduces confusion and preserves credibility. Below…

Social listening is a critical capability for communications teams, especially when fast-moving incidents threaten reputation or safety. When monitored well,…

When a crisis emerges, hesitation can feel tempting. Waiting for every fact, avoiding premature comment, or hoping an issue will…

Holiday shopping habits are shifting in Australia, shaped largely by the growth of digital commerce. The latest report from Integral…

Digital crises arrive quickly and often without warning. From data breaches to reputational challenges, communications teams must be ready to…

Crisis communication has always been about protecting reputation, maintaining trust, and providing clarity in moments of uncertainty. However, the landscape…

Misinformation has become one of the greatest challenges for communicators in the digital age. When a crisis strikes, unverified claims…

During times of uncertainty, the way information is shared can either calm a community or intensify fear. Communication professionals often…

Visitors to Mount Kosciuszko will now experience stronger mobile coverage thanks to a newly completed base station at the Kosciuszko…

The Australian Competition and Consumer Commission (ACCC) has launched Federal Court proceedings against Google Asia Pacific after the company admitted…

ACCAN has acknowledged the data breach affecting TPG Telecom’s sub-brand iiNet, raising concerns for impacted customers. According to an ongoing…

A pioneering, community-led initiative in Far North Queensland is set to strengthen protections for First Nations women against tech‑based abuse,…

Zoom’s new research with Morning Consult reveals AI alone won’t fix customer service. According to the study, Australians may take…

Expanding into new markets can unlock extraordinary opportunities for brands—but only if they can communicate in a way that truly…