News

Fake AI videos spark fears of propaganda in global and local politics

Commsadmin

September 16, 2025

From the 2016 US election to COVID-19 and Australia’s 2022 federal poll, misinformation and disinformation on social media have grown…

ACCAN invests in research to strengthen communications policy for regional Australia

Commsadmin

September 16, 2025

ACCAN has funded two new research projects under its 2025 Independent Grants Program. They will examine major consumer issues, from…

REAL Impact Score brings accuracy and accountability to media coverage analysis

Commsadmin

September 16, 2025

The public relations industry has long faced the challenge of proving the real value of media coverage. For years, practitioners…

Digital-first crisis communication: Where to start

Commsadmin

September 16, 2025

Crisis communications now begins online. With attention fragments and audiences checking channels constantly, a digital-first approach should be the default…

Common communication mistakes made in a crisis

Commsadmin

September 16, 2025

Missteps in crisis communication are common, and their consequences can be long lasting. For many organisations, the same few errors…

When to update your audiences—and when not to

Commsadmin

September 16, 2025

In a crisis, deciding when to speak and when to hold back can be as important as the content of…

What to include in your first 24-hour crisis response

Commsadmin

September 16, 2025

In the first 24 hours, clarity matters more than perfection. A rapid, well-structured response reduces confusion and preserves credibility. Below…

Social listening as a tool for crisis response

Commsadmin

September 16, 2025

Social listening is a critical capability for communications teams, especially when fast-moving incidents threaten reputation or safety. When monitored well,…

Silence isn’t neutral: The risk of delayed crisis communication

Commsadmin

September 16, 2025

When a crisis emerges, hesitation can feel tempting. Waiting for every fact, avoiding premature comment, or hoping an issue will…

AI adoption grows as 56% of Australians use tools for shopping

Commsadmin

September 16, 2025

Holiday shopping habits are shifting in Australia, shaped largely by the growth of digital commerce. The latest report from Integral…

How to prepare your comms team for a digital crisis

Commsadmin

August 30, 2025

Digital crises arrive quickly and often without warning. From data breaches to reputational challenges, communications teams must be ready to…

What modern crisis communication looks like today

Commsadmin

August 30, 2025

Crisis communication has always been about protecting reputation, maintaining trust, and providing clarity in moments of uncertainty. However, the landscape…

Managing misinformation during a crisis

Commsadmin

August 30, 2025

Misinformation has become one of the greatest challenges for communicators in the digital age. When a crisis strikes, unverified claims…

How to keep your audience informed without fuelling panic

Commsadmin

August 30, 2025

During times of uncertainty, the way information is shared can either calm a community or intensify fear. Communication professionals often…

$1.1 billion connectivity plan brings better coverage to regional Australia

Adrianne Saplagio

August 30, 2025

Visitors to Mount Kosciuszko will now experience stronger mobile coverage thanks to a newly completed base station at the Kosciuszko…

Google admits to exclusivity deals with Telstra and Optus—what it means for users

Adrianne Saplagio

August 30, 2025

The Australian Competition and Consumer Commission (ACCC) has launched Federal Court proceedings against Google Asia Pacific after the company admitted…

Australians face growing cyber threats as iiNet confirms major data breach

Adrianne Saplagio

August 30, 2025

ACCAN has acknowledged the data breach affecting TPG Telecom’s sub-brand iiNet, raising concerns for impacted customers. According to an ongoing…

$200,000 for community-driven communications project tackling tech abuse

Adrianne Saplagio

August 30, 2025

A pioneering, community-led initiative in Far North Queensland is set to strengthen protections for First Nations women against tech‑based abuse,…

51% of Australians frustrated by AI bots that can’t resolve service issues

Adrianne Saplagio

August 12, 2025

Zoom’s new research with Morning Consult reveals AI alone won’t fix customer service. According to the study, Australians may take…

Tala Booker on communicating across borders: What brands need to succeed in APAC

Adrianne Saplagio

August 9, 2025

Expanding into new markets can unlock extraordinary opportunities for brands—but only if they can communicate in a way that truly…