As hiring and retention challenges grow, Capterra’s latest research shows how Aussie HR leaders use tech to reshape talent management and tackle emerging concerns.
Capterra’s 2025 HR Software Trends Survey of over 3,200 HR professionals in 11 countries, including Australia, points to four key areas where HR leaders are investing and innovating, offering a practical guide for organisations seeking to futureproof their workforce.
HR Turns to AI Amid Rising Recruitment Costs
Australian HR leaders are under increasing pressure to find and attract skilled professionals, with 44% identifying hiring as a top challenge for 2025. While 69% expect to grow their workforce in the next 12 months and 60% foresee recruiting costs rising, only 30% of companies using recruitment software consider recruiting software critical to their HR operations.
Those already leveraging AI-enabled recruiting tools report better outcomes, including streamlined hiring processes, controlled costs, and improved candidate experiences. Although the potential of AI and analytics is widely recognised, many organisations have yet to fully capitalise on these tools, missing an opportunity to stay competitive in a challenging talent market.
Despite AI Benefits, Engagement and Retention Remain Top Concerns
Fostering a positive workplace culture and reducing staff turnover are top concerns for Australian HR leaders, with engagement and upskilling (at 40% each, respectively) and employee retention (39%) cited as top challenges.
While organisations using AI features in their HR software report an overall improvement in recruitment outcomes and employee experience, they also report higher retention rates (41% vs 28%) and satisfaction (38% vs 30%) than those not using AI features.
By adopting AI-driven HR tools and analytics, HR leaders can spend more time building relationships, supporting employees, and personalising the employee experience, boosting satisfaction and retention through data-driven insights.
Read more: Global legal body launches AI centre to guide in-house counsel
Training Becomes a Priority as AI and Software Skills Gaps Widen
Training and upskilling is noted as one of the top three operational concerns for HR leaders within the next 12 months. Half of respondents say training new users on HR software is their top software-related challenge, and 72% expect training and upskilling costs to rise in 2025. However, only 35% consider training resources critical when researching new HR software, and 44% report insufficient AI skills among staff as a challenge when adopting AI features.
Despite the benefits of advanced HR technology, many teams cannot fully capitalise on these tools due to persistent skills gaps in AI and HR software, highlighting the urgent need for greater investment in workforce development.
AI Brings New Risks and Demands Robust Security
As AI adoption grows, concerns around risk and security are also rising, with 49% of Australian HR leaders focused on assessing AI’s value and risks, and 40% saying effective HR software implementation is challenging.
Security remains a top priority, as 50% rate it as a critical feature when researching HR software and 44% report that security concerns influenced HR purchases last year. In comparison, 48% of artificial intelligence users say adopting AI-enabled HR software has helped reduce security risks, suggesting that strong data governance and security measures are essential for businesses to leverage AI in HR safely.
“As Australian businesses embrace AI-driven HR solutions, success hinges not just on adopting new technologies, but on building the right skills, safeguarding data, and keeping people at the heart of every decision,” says Capterra analyst Laura Burgess. “Organisations that invest in upskilling, integrate their HR systems effectively, and prioritise security will be best placed to attract, engage, and retain top talent.”
Adrianne Saplagio is a Content Producer at Comms Room, where she combines her passion for storytelling with her expertise in multimedia content creation. With a keen eye for detail and a knack for engaging audiences, Adrianne has been instrumental in crafting compelling narratives that resonate across various digital platforms.
