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Tag: complaints

The Australian Communications and Media Authority (ACMA) has published its first-ever telco customer complaint handling report.

Communication gaps revealed in telco complaint handling metrics

The Australian Communications and Media Authority (ACMA) has published its first-ever telco customer complaints handling report. It evaluates the performance of Australia’s 34 largest telcos...

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ACCAN highlights unresolved telco complaints in TIO report

ACCAN has welcomed the release of data from the Telecommunications Industry Ombudsman, praising its transparency. The report highlights a slight year-on-year rise in complaints and...

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