consumer protection

ACCC says Microsoft misled 2.7 million Australians on Microsoft 365 upgrades

Adrianne Saplagio

November 4, 2025

The ACCC has taken Microsoft to court for allegedly misleading 2.7 million Australians about subscription options and price increases linked…

Fatal Optus outage exposes urgent need for telco accountability

Adrianne Saplagio

October 10, 2025

ACCAN has called for urgent action after an Optus outage caused hundreds of failed Triple Zero calls and raised serious…

Falling trust in telcos sparks calls to end industry self-regulation

Adrianne Saplagio

October 10, 2025

New ACCAN research shows trust in Australia’s telco sector is falling, with poor sales practices still widespread. The findings precede…

ACMA warns telcos after Exetel penalty for exposing customers to fraud

Commsadmin

September 16, 2025

Exetel has been fined $694,860 under an ACMA crackdown after failing to follow laws designed to protect customers from mobile…

ACCAN invests in research to strengthen communications policy for regional Australia

Commsadmin

September 16, 2025

ACCAN has funded two new research projects under its 2025 Independent Grants Program. They will examine major consumer issues, from…

ACCAN pushes for tougher standards on app store cybersecurity

Commsadmin

August 9, 2025

The Australian Communications Consumer Action Network (ACCAN) has urged the government to set stronger cybersecurity rules for app stores, arguing…

Click to Cancel: Campaign calls for crackdown on hidden subscription charges

Commsadmin

August 9, 2025

WA Senator Fatima Payman has launched a national campaign to crack down on subscription traps and save Australians billions on…

ACMA warns four telcos over failure to support customers in financial hardship

Adrianne Saplagio

August 9, 2025

ACMA has formally warned four telcos for breaching rules meant to protect customers facing difficulty with phone and internet bills….

Watchdog cracks down on scheming social media influencers

Jaw de Guzman

January 27, 2023

The consumer watchdog has started cracking down on social media influencers who deceive their followers as part of an effort…

ACCC flooded with Optus-related scam complaints

Jaw de Guzman

October 11, 2022

Following the data breach, the Australian Competition and Consumer Commission (ACCC) is inundated with complaints about Optus-related scams. The consumer…

ACCC sets eyes on bogus online reviews, ‘greenwashing’

Jaw de Guzman

October 5, 2022

The nation’s competition and consumer watchdog will conduct internet checks to take action against companies that post bogus online reviews…

AFP investigates Optus data breach; Lawyers look into filing class action

Jaw de Guzman

September 27, 2022

The breach of millions of Optus customers’ personal data has become the subject of a federal police investigation. Operation Hurricane…

ACCC fears over Optus customers’ exposure to cybercrimes

Jaw de Guzman

September 25, 2022

The Australian Consumer and Competition Commission (ACCC) has expressed concern that cybercriminals may have access to enough data to steal…

Comms leaders gather to optimise social impact through digital channels

Jaw de Guzman

August 3, 2022

As the pandemic started shutting down traditional ways of communication, the digital channels of exchanging messages became more significant. The…

ACMA issues enforcement actions against 7 telcos for TCP Code violation

Jaw de Guzman

August 2, 2022

The Australian Communications and Media Authority (ACMA) took action against seven telcos after investigations revealed they neglected the submission of…

ACMA calls for blocking 11 more illegal offshore gambling websites

Jaw de Guzman

July 19, 2022

The Australian Communications and Media Authority (ACMA) has added 11 unlawful offshore gaming websites to its blocklist, urging Australian internet…

SpinTel breaks fair advertising policies with misleading “unlimited” promo

Jaw de Guzman

July 4, 2022

Sydney-based telco SpinTel Pty Ltd has received a directive from the Australian Communications and Media Authority (ACMA) to comply with…

Communications watchdog bans illegal casino-style website

Jaw de Guzman

June 21, 2022

After intervention, Australian Communications and Media Authority (ACMA) is blocking an illegal gambling website that has taken tens of millions…