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The Federal Court has ordered Telstra to pay an $18 million penalty after moving thousands of Belong customers to lower-speed…
The ACMA has declined to register the draft Telecommunications Consumer Protections Code, finding it does not offer adequate safeguards for…
Affordable, reliable internet is no longer a luxury—it’s a basic utility that underpins everything from education and employment to health…
Too many Australians are still being sold phone and internet plans that they can’t afford, don’t understand or never asked…
Preliminary research commissioned by ACCAN has raised alarm for policymakers. The findings signal urgent concerns for regulators to address. Findings…
ACCAN has called for the industry-drafted Telecommunications Consumer Protections (TCP) Code to be scrapped. The consumer body is urging stronger,…
ACCAN has raised concerns over new Telecommunications Industry Ombudsman (TIO) data showing a surge in consumer complaints. The report also…
The ACCC reviewed over 2,000 Australian retail websites and found some may breach consumer law. As part of this sweep,…
Peak communications consumer body ACCAN has welcomed the 2024 Regional Telecommunications Independent Review Committee (RTIRC) report. The report calls for…