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ACCAN urges telcos to reinvest savings from reduced spectrum licence fees into services that directly benefit consumers, rather than keeping…
The ACMA has introduced new rules requiring organisations to register branded SMS identifiers, such as “myGov” and “AusPost,” with their…
ACCAN says Australians deserve transparent information on telco outages and is calling for a public register to show where and…
ACCAN has welcomed the Government’s plan to introduce public outage registers following repeated network failures. Once implemented by sector regulator…
The volume of customers giving feedback directly to brands after a bad customer experience in Australia declined in 2023, according…