customer service

New report reveals telcos too slow to resolve customer problems

Adrianne Saplagio

November 4, 2025

New ACMA data shows more Australians are contacting the Telecommunications Industry Ombudsman to resolve issues with their telco providers. The…

51% of Australians frustrated by AI bots that can’t resolve service issues

Adrianne Saplagio

August 12, 2025

Zoom’s new research with Morning Consult reveals AI alone won’t fix customer service. According to the study, Australians may take…

Leila Taha and her social media management with 100% care factor

Jaw de Guzman

January 24, 2023

“Social media management with 100% care factor.” This is the main ingredient for success of our featured leader’s company for…

Building and retaining public trust with Nicki Drinkwater of nbn

Jaw de Guzman

October 12, 2022

Today’s Featured Leader, Nicki Drinkwater, is the General Manager for Media & External Communications at nbn. She joins us in…

Beyond being social with Kate Davies of Lake Macquarie City Council

Jaw de Guzman

September 7, 2022

Today, Kate Davies, Head of Communications and Corporate Strategy at Lake Macquarie City Council, joined Comms Room to share how…

Research finds workplace technology key to good customer service 

Jaw de Guzman

June 10, 2022

A study by Humanforce found that 74% of frontline workers in Australia believe that workplace technology plays a critical role…