data

Customers trust brands even less in 2023, new study says

Pearl Dy

November 28, 2023

The volume of customers giving feedback directly to brands after a bad customer experience in Australia declined in 2023, according…

Preparing for bushfires? Don’t forget your data

Damien McDade

November 8, 2023

Australia’s Bureau of Meteorology predicts a summer of severe heat this year and a bushfire season to rival the ‘Black…

Communicating effectively with a diverse audience with Cori Drogemuller

Paulo Rizal

August 28, 2023

“Business is being a lot more proactive and vocal about social issues and having a voice in the conversation, whether…

How to utilise data to make smarter and more informed decisions with Nicole McKechnie

Paulo Rizal

August 24, 2023

From a comms perspective, it’s becoming more and more important to show how you can add to the commercial outcomes…

How real-time data can unlock revenue streams, limit churn and build rich digital front-end CX

Victoria Needham and William Laforest

February 23, 2023

by William LaForest, Field CTO and Victoria Needham, Staff Solutions Engineer, Confluent Communications Service Providers (CSPs) are the conduit for…