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Federal regulators are sounding the alarm over how disadvantaged Australians were sold unwanted mobile devices and plans by Optus.

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Remote and disadvantaged communities harmed by Optus sales tactics, ACCC says

Commsadmin

July 6, 2025

Federal regulators are sounding the alarm over how disadvantaged Australians—particularly those in remote and regional areas—were sold unwanted or unaffordable…

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While mobile and internet complaints still make up the bulk of issues, mobile complaints have dipped slightly since the previous quarter.

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New TIO data highlights communication breakdowns in mobile coverage and service reliability

Adrianne Saplagio

May 26, 2025

Complaints to the Telecommunications Industry Ombudsman (TIO) have held steady overall, yet the latest quarterly data reveals deeper issues that…

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ACCAN has raised concerns over new Telecommunications Industry Ombudsman (TIO) data showing a surge in consumer complaints.

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Mobile complaints jump 23% as telco issues worsen

Adrianne Saplagio

March 9, 2025

ACCAN has raised concerns over new Telecommunications Industry Ombudsman (TIO) data showing a surge in consumer complaints. The report also…

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The Albanese Labor Government has announced a world-first reform to ensure basic universal outdoor mobile coverage nationwide.

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Universal Outdoor Mobile Obligation to eliminate black spots

Adrianne Saplagio

March 9, 2025

The Albanese Labor Government has announced a world-first reform to ensure basic universal outdoor mobile coverage nationwide. Labor’s Universal Outdoor…

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