outage

Emergency call delay prompts formal warning for TPG Telecom

Adrianne Saplagio

July 20, 2025

TPG Telecom has received a formal warning for delaying notice to Telstra about an outage that disrupted Triple Zero emergency…

ACCAN calls for higher standards after Telstra emergency line failure

Adrianne Saplagio

June 17, 2025

ACCAN has raised concerns after Telstra was fined for a major service failure. Serious concerns were voiced after Telstra failed…

New ACMA rules to ensure faster telco updates during service failures

Adrianne Saplagio

May 2, 2025

Telco customers across Australia will soon receive clearer and timelier updates when their phone or internet goes down, following new…

Protecting data and security during cyber-induced power outages

Adrianne Saplagio

January 14, 2025

Australia faces an unpredictable summer ahead, with power instability compounded by the growing risk of cyber blackouts. Data from insights…

One year later: how the Optus outage shaped emergency and customer communications

Adrianne Saplagio

November 12, 2024

One year after the nationwide Optus outage, the Albanese Government has made significant strides in enhancing telecommunications network resilience. Improvements…