performance

Consumers need a single source of truth on network outages, says ACCAN

Commsadmin

November 16, 2025

ACCAN says Australians deserve transparent information on telco outages and is calling for a public register to show where and…

From 1.6% to 114%: Complaint escalation stats expose major telco disparities

Adrianne Saplagio

April 17, 2025

A new report ranks Australian telcos based on their customer complaint handling performance metrics. The Australian Communications and Media Authority’s…

Collaborative communication shaping NSW wellbeing framework

Adrianne Saplagio

October 3, 2024

The Minns Labor Government has moved closer to including the Performance & Wellbeing Framework in the NSW Budget. This progress…