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Telstra will undergo a review after mistakenly cutting access to emergency call service relied on by those with hearing & speech impairments.

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Telstra to face independent review after emergency call service outage

Adrianne Saplagio

June 25, 2025

Telstra will undergo an independent review after mistakenly cutting off access to the emergency call relay service relied on by…

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ACCAN has raised serious concerns after Telstra failed to keep the 106 emergency call service running for over 12 hours.

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ACCAN calls for higher standards after Telstra emergency line failure

Adrianne Saplagio

June 17, 2025

ACCAN has raised concerns after Telstra was fined for a major service failure. Serious concerns were voiced after Telstra failed…

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While mobile and internet complaints still make up the bulk of issues, mobile complaints have dipped slightly since the previous quarter.

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New TIO data highlights communication breakdowns in mobile coverage and service reliability

Adrianne Saplagio

May 26, 2025

Complaints to the Telecommunications Industry Ombudsman (TIO) have held steady overall, yet the latest quarterly data reveals deeper issues that…

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Telco customers across Australia will soon receive clearer and timelier updates when their phone or internet goes down.

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New ACMA rules to ensure faster telco updates during service failures

Adrianne Saplagio

May 2, 2025

Telco customers across Australia will soon receive clearer and timelier updates when their phone or internet goes down, following new…

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