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ACCAN urges telcos to reinvest savings from reduced spectrum licence fees into services that directly benefit consumers, rather than keeping…
The ACMA has introduced new rules requiring organisations to register branded SMS identifiers, such as “myGov” and “AusPost,” with their…
ACCAN says Australians deserve transparent information on telco outages and is calling for a public register to show where and…
The ACMA has declined to register the draft Telecommunications Consumer Protections Code, finding it does not offer adequate safeguards for…
The Australian Communications and Media Authority (ACMA) will prioritise protections for telco consumers facing domestic and family violence over the…
The Albanese Government has introduced a mandatory industry standard for telcos to better protect Australians affected by domestic and family…
Circles.Life has been fined $413,160 for breaching telco ID rules, exposing customers to identity theft and financial loss. An ACMA…
Too many Australians are still being sold phone and internet plans that they can’t afford, don’t understand or never asked…
The conversation around trust in telcos has taken a sharp turn following serious allegations from TPG Telecom against Telstra, Australia’s…
Complaints to the Telecommunications Industry Ombudsman (TIO) have held steady overall, yet the latest quarterly data reveals deeper issues that…
NBN Co has been named Australia’s most sustainable public sector corporation and ranked highest in the southern hemisphere on the…
ACCAN welcomes the re-election of the Albanese Government with a strong mandate for change. ACCAN acknowledges the significant policy reforms…
Telco customers across Australia will soon receive clearer and timelier updates when their phone or internet goes down, following new…
A new report ranks Australian telcos based on their customer complaint handling performance metrics. The Australian Communications and Media Authority’s…
ACCAN has welcomed the proposed Telecommunications (Domestic, Family and Sexual Violence Consumer Protections) Industry Standard 2025. In its latest submission…
Preliminary research commissioned by ACCAN has raised alarm for policymakers. The findings signal urgent concerns for regulators to address. Findings…
The ACMA has shared its preliminary views on future spectrum licence options for communications services across Australia. The licences are…
ACCAN has called for the ineffective Telecommunications Consumer Protections (TCP) Code to be replaced with enforceable industry standards to better…
The ACCC has released new data on the National Broadband Network’s (NBN) service quality and network performance, under the latest…
ACCAN has raised concerns over new Telecommunications Industry Ombudsman (TIO) data showing a surge in consumer complaints. The report also…