Triple zero

Consumers need a single source of truth on network outages, says ACCAN

Commsadmin

November 16, 2025

ACCAN says Australians deserve transparent information on telco outages and is calling for a public register to show where and…

New outage register to strengthen trust in Australia’s telco services

Commsadmin

November 16, 2025

ACCAN has welcomed the Government’s plan to introduce public outage registers following repeated network failures. Once implemented by sector regulator…

Reforms aim to improve telco accountability during outages

Commsadmin

November 16, 2025

The ACMA welcomes the passage of the Telecommunications Legislation Amendment Bill strengthening Triple Zero oversight and emergency calling powers. The…

Albanese Government tightens rules on telco performance and penalties

Adrianne Saplagio

November 16, 2025

Oversight of the Triple Zero system has been strengthened with Parliament passing new Albanese Government legislation. The new laws give…

New legislation cements permanent role for Triple Zero Custodian

Adrianne Saplagio

October 28, 2025

The Albanese Government is strengthening oversight of the Triple Zero service with new legislation expanding the powers of the Triple…

Government moves to strengthen Triple Zero system after Optus outage

Commsadmin

October 27, 2025

Australians are outraged by the recent Optus outage that caused more than 600 Triple Zero calls to fail. The law…

ACCAN urges government action to restore trust in emergency communications

Adrianne Saplagio

October 10, 2025

ACCAN has raised serious concerns over another Optus outage affecting emergency access in the Illawarra and is calling for independent…

Fatal Optus outage exposes urgent need for telco accountability

Adrianne Saplagio

October 10, 2025

ACCAN has called for urgent action after an Optus outage caused hundreds of failed Triple Zero calls and raised serious…

Falling trust in telcos sparks calls to end industry self-regulation

Adrianne Saplagio

October 10, 2025

New ACCAN research shows trust in Australia’s telco sector is falling, with poor sales practices still widespread. The findings precede…

Regulatory action highlights importance of Triple Zero reliability

Comms Room Staff

December 11, 2024

ACCAN has praised the regulatory action taken against Telstra for its major Triple Zero failures earlier this year. The organisation…

Albanese Government boosts Triple Zero reliability with new measures

Adrianne Saplagio

September 10, 2024

The Albanese Government has introduced changes to enhance the Triple Zero service. These reforms come in response to the November…