- Have any questions?
- 02 9247 6000
- media@commsroom.co
- Have any questions?
- 02 9247 6000
- media@commsroom.co
Menu
Avaya, a provider of customer experience solutions, is helping organisations around the world to future-proof their communications with Avaya Enterprise Cloud.
Avaya Enterprise Cloud provides a dedicated software instance hosted on Microsoft Azure for contact centre and unified communications functionality.
The solution enables organisations to pursue hybrid cloud models by hosting parts of their communications infrastructure in a dedicated cloud instance, while integrating seamlessly with premise-based technology.
“Most large contact centres have premise-based call routing systems that are both complex and highly bespoke. These systems have very long lifespans, and customers have little appetite for enduring the disruption, and fundamental business risk, that replacing them entails,” said Tim Sherwood, Global Vice President of Product Management, Avaya.
“But every business is somewhere on the journey to the cloud – whether that’s to consume more advanced functionalities, to rationalize parts of the infrastructure, or simply to reduce the need to manage premise-based architectures. That’s where Avaya Enterprise Cloud comes in; the solution helps organizations enhance their communications solutions at a measured pace.”
The software delivers personalised configurations, a variety of migration and architecture options and a flexible and scalable pricing model.
Building on an expanding technology alliance between Avaya and Microsoft, Avaya Enterprise Cloud follows the technical direction set by Avaya Experience Platform, their pure-cloud contact-centre-as-a-service (CCaaS) solution also hosted on Microsoft Azure.
Avaya’s solutions also offer Microsoft Teams integration, enabling contact centre agents to see presence, converse with colleagues, and move a call to the Teams environment through their Avaya agent desktop.
“Hybrid deployments give organizations the flexibility to take advantage of the known benefits of the cloud, while preserving their existing investments,” said Aragon Research CEO and Founder, Jim Lundy.
“Avaya’s enterprise-grade, industry-leading workforce communication and collaboration solution connects large workforces and provides streamlined implementation via standard reference architecture, including full-featured personalisation and self-administration,” Lundy said.
