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AI-powered communications platform Dialpad Inc. has teamed up with TelcoDataCloud, an independent telecommunication service and consultancy provider, to bring communication solutions and cloud innovation to Australian businesses.
The Dialpad cloud-native communications platform is designed to deliver a Unified Communications as a Service (TruCaaS) experience.
As an AI-powered cohesive platform, Dialpad helps companies simplify business communications and collaboration.
The platform can be deployed on any device and has baked-in Voice Intelligence, which creates a searchable archive of every call, helping improve communication between employees, customers and business partners working from anywhere.
Commenting on the partnership, Dialpad Australia Country Manager, Gerard D’Onofrio, said that TelcoDataCloud’s level of support of prospective customers, including its quality of referrals, have led to an impressive customer conversion rate.
“We’re thrilled to continue this partnership and bring Dialpad’s reliable cloud communications platform to more companies,” D’Onofrio said.
“As Dialpad rapidly expands across Australia, we are seeing massive success with customers including Cricket Australia and Bing Lee. With TelcoDataCloud by our side, Dialpad is on track to build on our momentum and exceed growth expectations,” he said.
In the second quarter of 2021, TelcoDataCloud closed three major customer deals with Dialpad, which included leaders in the building, manufacturing and sporting industries. TelcoDataCloud worked with these companies to find an innovative solution to centralize IT functions and improve customer experiences.
“Dialpad is an innovative product that delivers cost-efficient contact center features and enterprise tools for the everyday company,” said Asa Grund, Director Of Consulting at TelcoDataCloud.
“With its cloud-based platform, we have been impressed with Dialpad’s ability to scale up and down instantly in addition to its overall simplicity and ease-of-use,” Grund continued.
“Dialpad’s seamless integrations with Salesforce, Microsoft Teams and others have also been key differentiators when we’re working with customers,” he said.
Both Dialpad and TelcoDataCloud provide flexible, reliable UCaaS and CCaaS solutions for companies of all sizes.
Source: Dialpad
Zoe is a content creator, specialising in speech and corporate communications. She is currently the content producer of Supply Chain Channel— a learning ecosystem dedicated to connecting and empowering the Australian supply chain community.
