Domino’s Pizza Enterprises Limited announced Macquarie Telecom as their Technology Partner of the Year at its annual Business Partners Awards on the Gold Coast.
Macquarie Telecom provides internet connectivity, a voice over internet-protocol (voIP) phone system and software defined wide area network (SD-WAN) with 4G backup services to Domino’s Australian stores. This allows franchisees to deliver fast and reliable customer service and ensures teams have the digital foundation in place to roll out new technologies.
Domino’s Group Chief Technology Officer Matthias Hansen said Macquarie’s local support team was very reliable and easy to work with.
“Whenever our teams encounter a hiccup with their technology, we know someone from Macquarie will be on the phone within minutes, helping us through it at any time of the day or night. This has allowed us to make good on our service promises, and given us the confidence to roll out new initiatives,” Hansen said.
Hansen also highlighted their SD-WAN service, which allowed them to improve service reliability and accessibility for customers.
“The addition of SD-WAN, in particular, has enabled our teams to have visibility over the entire order system. They can now see the source of traffic – whether it’s phone, point of sale or online, and prioritise the applications as they need them by ramping up the bandwidth,” he said.
SD-WAN is a type of networking technology that allows businesses to connect different locations quickly and securely over the internet.
Paul Larkin, Queensland State Manager for Macquarie Telecom thanked Domino’s for the award and lauded their service to the Australian people.
“Domino’s has a long-standing reputation for delivering hot & fresh food quickly to Australians, and technology has always played a big part in this experience. When Domino’s online orders spiked, they called on the services of Macquarie, another homegrown company, to meet and exceed the challenge.”
“It’s been re-affirming to see the difference our services are making, with customers enjoying higher quality of voice connections and internet speeds, which has made it much easier for them to communicate and place orders,” Larkin said.
Domino’s’ Business Partner Awards are part of the organisation’s ANZ Rally, an annual event where the pizza chain showcased franchise owners, new business processes and the latest technologies.
Paulo Rizal is a content producer for Comms Room. He writes content around popular media, journalism, social media, and more.
