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As the peak communications consumer body, ACCAN’s new funding will allow it to advocate for the interests of consumers under a new framework of economic regulation approved by the Australian Competition and Consumer Commission (ACCC) known as the Special Access Undertaking (SAU). The framework will propose NBN expenditure, service standards and pricing for the regulatory period commencing 1 July 2026 through to 30 June 2029.
ACCAN CEO Carol Bennett welcomed the funding grant, stating that it will enable expert consumer advice to a vital infrastructure asset forecast to spend $110 billion by 2040.
“Through this funding grant, Australian consumers will now have advocates representing their interests in this critical process which will govern pricing and service standards impacting on millions of Australian households,” Bennett said.
“We look forward to ensuring that consumers receive high-quality, affordable and reliable services through the NBN for decades to come.”
Read also: Telcos to prioritise customer updates during major outages
NBN is expected to submit its proposal to the ACCC by 2 July 2025 following engagement with ACCAN, other community groups and the public. A final decision by the ACCC is expected by 30 June 2026.
The funding will also support ACCAN’s ongoing collaboration with key stakeholders to ensure the NBN reflects the diverse needs of Australian communities. This includes advocating for equitable access for regional, rural, and remote areas, where connectivity remains a critical challenge.
With consumer interests at the forefront, ACCAN will contribute expert insights to shape policies addressing affordability, network reliability, and future infrastructure investment. The organisation’s work will ensure that the NBN not only meets current demands but also adapts to the current evolving digital landscape.
This collaborative effort highlights the importance of consumer-focused input in shaping Australia’s telecommunications future.
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