New law mandates proactive safety measures by tech companies

The Albanese Government is committed to protecting Australians through world-leading online safety laws.

As part of this effort, it will legislate a Digital Duty of Care.

The Digital Duty of Care will place the onus on digital platforms to proactively keep Australians safe and better prevent online harms.

The duty of care model is a key recommendation of the independent statutory review of the Online Safety Act 2021 undertaken by Ms Delia Rickard PSM.

The legislated duty will future-proof the Online Safety Act, and put the legal responsibility for keeping Australians safe on tech companies. It will ensure Australians continue to benefit from world-leading online safety protections under the Act.

Aligned with United Kingdom and European Union approaches, digital platforms will be required to take reasonable steps to prevent foreseeable harms on their platforms and services, with the framework to be underpinned by risk assessment and risk mitigation, and informed by safety-by-design principles.

Read also: Government reviews online safety framework to strengthen protection

Legislating a duty of care will mean services can’t ‘set and forget’. Instead, their obligations will mean they need to continually identify and mitigate potential risks, as technology and service offerings change and evolve.

The changes will place proactive obligations on platforms under the Online Safety Act, and work with the existing complaint and removal schemes for illegal and harmful material that currently exists under the Act.

“The Albanese Government is committed to keeping Australians safe online,” says the Minister for Communications, the Hon Michelle Rowland MP.

“Online services operating in Australia can do more to proactively protect their users – which is why our Government is developing a Digital Duty of Care.”

The Albanese Government brought forward the statutory review of the Online Safety Act by a year to ensure Australia’s world-leading online safety laws are contemporary and fit-for-purpose.

Legislating a duty of care is the first step in delivering against the review and will ensure greater protections for all Australians online.

“The duty of care will put the onus on industry to prevent online harms at a systemic level, instead of individuals having to ‘enter at their own risk’.”

“Australia’s online safety laws are world-leading, but they aren’t a set-and-forget.”

“We brought forward the review of the Online Safety Act to ensure it is fit-for-purpose. Legislating a duty of care is a key step in delivering on the review and ensuring greater protections for all Australians online,” she concludes.

A duty of care will complement the Government’s decision to legislate a minimum age of 16 for access to social media.

The Albanese Government is considering the recommendations made as part of the independent statutory review to ensure appropriate protections are in place to combat new and emerging online harms.

Adrianne Saplagio is a Content Producer at Comms Room, where she combines her passion for storytelling with her expertise in multimedia content creation. With a keen eye for detail and a knack for engaging audiences, Adrianne has been instrumental in crafting compelling narratives that resonate across various digital platforms.

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Adrianne Saplagio
Adrianne Saplagio
Adrianne Saplagio is a Content Producer at Comms Room, where she combines her passion for storytelling with her expertise in multimedia content creation. With a keen eye for detail and a knack for engaging audiences, Adrianne has been instrumental in crafting compelling narratives that resonate across various digital platforms.