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The scammers ask you for personal or financial information or to transfer funds or to give them a one-time security code over the phone. They often claim to be from the bank’s fraud department and might say that there has been a compromised account or suspicious transaction.
They may use technology to make it look like the call is coming from the bank’s phone number. They may send a message that looks like it comes from the same conversation thread as genuine bank messages.
You may get a call, message or email from a scammer claiming to be from the bank and asking for personal and bank details.
The scammer may tell you there is a problem with your account and ask you to transfer money to ‘keep it safe’. They may say it’s an urgent problem to get you to respond.
Anyone calling and behaving like this is probably a criminal.
What you can do:
Someone calls, emails or messages you saying they’re from the bank.
The phone call, email or message looks like it comes from the bank. The message may be in the same message thread as a previous legitimate banking message.
They say they’re investigating a problem with your account, like a hacked account, suspicious transaction, or online banking outage.
These criminals ask you for personal or financial information like account details or security codes.
They will then use your account details to steal your money.
Your bank will never ask you to transfer your money to keep it safe.
Your bank will never ask you over the phone for online banking passwords, one-time security codes, PINs or tokens.
STOP – Don’t give money or personal or financial information like passwords, security codes, PINs or tokens. Don’t click on any links if you’re unsure. Say no, hang up, delete.
CHECK – Verify who you are talking to. Contact your bank using your banking app or a phone number you have sourced from your banking app, bank website, statement, or card.
PROTECT – Act quickly. If you have transferred funds, provided access to your account or information to a scammer, contact your bank immediately and report to Scamwatch.
Read also: Enhancing digital safety: Federal government’s new prevention framework
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