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A major communications outage has struck Tasmania, disrupting internet and phones services, after a cable that connects the island state to mainland Australia was identified as severed.
Telstra confirmed that one of its fibre cables has been cut, while a second cable that has been taken offline is under investigation.
Crews were working to repair the cables and Telstra said services will be restored as soon as possible.
The outages are affecting ADSL and nbn internet services, some free to air TV and radio stations and mobile data services.
The telecommunications company said some voice calls may be getting through, including triple-zero calls, which were not impacted.
A TPG Telecom spokeswoman said Vodafone, TPG and iiNet customers in Tasmania had also been affected.
“Mobile, home broadband and NBN customers across our brands in Tasmania are currently experiencing connectivity issues due to the two third party cable issues,” the spokeswoman said.
“Customers may have limited or no service,” she said.
She continue that triple-zero calls will divert to another network, if available, and warned call wait times to TPG contact centres were higher than usual.
Earlier on Tuesday, electricity distributor TasNetworks said it was experiencing a “major statewide internet outage” caused by “upstream provider issues”.
In an update on Facebook, TasNetworks said services were progressively being restored across the state.
“Some connectivity is back, but some ISPs are still down, so some customers will still not be able to access our external website,” it said.
Optus said Tasmania’s network was “currently impacted” in an alert on its website, with 5G mobile and internet coverage, as well as 4G internet coverage unavailable.
“Our network team is working to resolve a transmission issue impacting the OPTUS network in this area,” the alert said.
NBN Australia said in an update on Twitter the outage was impacting some of its services.
with news from AAP
Zoe is a content creator, specialising in speech and corporate communications. She is currently the content producer of Supply Chain Channel— a learning ecosystem dedicated to connecting and empowering the Australian supply chain community.
