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Tag: chatbots

chatgpt can disrupt chatbots

ChatGPT poised to disrupt retail chatbots, study finds

Capterra’s 2023 Retail Chatbots Survey of over 1,000 U.S. shoppers found that over half of them have negative experiences with retail chatbots, opening the door...

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conversational experiences thruogh chat bots

New research reveals growing preference for chatbots, conversational experiences

New research from global cloud communications platform Infobip has revealed an increase in chat bot and messaging apps usage among customers seeking to interact with...

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