Tag: communication

Australian telco complaints down, but resolution delays rise

Recent figures from the Australian Communications and Media Authority (ACMA) reveal that while Australian telecommunications providers received fewer complaints in the 2023–24 financial year, the...

New tech fleet to keep communities connected after natural disasters

The NSW Government is rolling out a $5 million fleet of new technologies to help communities affected by bushfires, floods, or severe weather stay connected...

ACCC’s Measuring Broadband Report reveals enhanced speeds

Some NBN Co Fixed Wireless Plus plan customers have seen a notable boost in broadband speeds over the past six months, according to the ACCC’s...

Improving telecommunications: Government’s next steps

Michelle Rowland, Australia’s Minister for Communications, recently addressed key issues facing regional, rural, and remote communities in Australia. Her insights underscore the urgency and complexity...

Maddison Stafford on cross-organisational collaboration and communication across departments

Effective communication and collaboration across departments are vital to delivering seamless care. Comms Room’s interview with Austin Health Head of Communications and Media Maddison Stafford...

Serryn O’Regan on maintaining public trust through effective crisis response strategies

Comms Room is happy to share our interview with Chief Executive Officer of Equinim College Serryn O’Regan, as she imparts her invaluable insights on effective...

From service provider to strategic partner: How comms professionals can make themselves indispensable

As a communications professional with nearly 20 years of experience, I’ve been part of many teams – some that worked well and others that didn’t....

Communication in aged care aided by digital advance care plans

Touchstone Life Care and aged care provider Whiddon have secured an $85,000 grant from the J.O & J.R Wicking Trust to provide free digital advance...

Seamus Boyer on building trust in (and on) social media

Trust is the cornerstone of any successful workplace, yet it is often fragile and easily disrupted. As today is a time where digital communication is...

Learning from the IT crisis: Improving internal communications at Microsoft and CrowdStrike

The recent global IT outage caused by a flawed CrowdStrike software update and impacted Microsoft illustrated the critical importance of improved communication between cybersecurity companies...

Krystine Nation on humanising communication in government social media

Comms Room is thrilled to present an interview with the Social Media Manager of Horowhenua District Council Krystine Nation, who will be speaking at the...

Mark Pallot on the impact of purpose-driven communication

We are excited to introduce Mark Pallot, the Corporate Communications Manager at NSW Environment Protection Authority, who will be speaking at the 2nd Annual Public...

How to Handle Difficult Conversations with Confidence

Conversations that aren’t easy to deal with are destined to arise in both your personal and professional lives. Addressing delicate issues confidently can result in...

Sia Papageorgiou on how to build influence as a communication leader

Influence is undoubtedly the foundation of a transformative movement in public sector communication leadership. In this article, we embark on an enlightening journey into this...

The indispensable role of truth-telling in Australia’s path to reconciliation

‘Voice, Treaty, Truth’ is the Uluru Statement from the Heart advocacy, which seeks to transform the relationship between Aboriginal and Torres Strait Islander Australians and...

On Colin James and Erica Bagshaw’s “How to Influence Anyone, Anywhere, Every Time”

Renowned speaking coaches Colin James and Erica Bagshaw’s latest book, “How to Influence Anyone, Anywhere, Every Time,” was launched on 24 May. Investing in skills...

Navigating Crisis: A Proactive Approach to Communication Preparedness

Unexpected catastrophes are a continual risk for organizations in today’s constantly shifting world. Proactive preparation in crisis communication is key for effectively managing these problems....

3 learning opportunities to help you become a better communicator in 2024

To be an effective communicator is a cornerstone of personal and professional success, and just about everyone in every other field can benefit from enhancing...

Communicating sustainability and change with Erin Sing, Mars Wrigley Australia

At Mars Wrigley, we know that we have a responsibility to make change, we know that we have a responsibility to our consumers to make...