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Tag: customer service

Leila Taha and her social media management with 100% care factor

Leila Taha and her social media management with 100% care factor

"Social media management with 100% care factor." This is the main ingredient for success of our featured leader's company for today....
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Building and retaining public trust with Nicki Drinkwater of nbn

Building and retaining public trust with Nicki Drinkwater of nbn

Today’s Featured Leader, Nicki Drinkwater, is the General Manager for Media & External Communications at nbn. She joins us in this issue to talk about...

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Beyond being social with Kate Davies of Lake Macquarie City Council

Beyond being social with Kate Davies of Lake Macquarie City Council

Today, Kate Davies, Head of Communications and Corporate Strategy at Lake Macquarie City Council, joined Comms Room to share how she and her organisation keeps...

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Research finds workplace technology key to good customer service 

Research finds workplace technology key to good customer service 

A study by Humanforce found that 74% of frontline workers in Australia believe that workplace technology plays a critical role in customer service today. Conversely,...

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