Communication, Featured Leader, Social Media

Leila Taha and her social media management with 100% care factor

"Social media management with 100% care factor." This is the main ingredient for success of our featured leader's company for today....

Innovation, Communication, Featured Leader

Building and retaining public trust with Nicki Drinkwater of nbn

Today’s Featured Leader, Nicki Drinkwater, is the General Manager for Media & External Communications at nbn. She joins us in this issue to talk about...

Innovation, Communication, Featured Leader

Beyond being social with Kate Davies of Lake Macquarie City Council

Today, Kate Davies, Head of Communications and Corporate Strategy at Lake Macquarie City Council, joined Comms Room to share how she and her organisation keeps...

News, Technology, Communication

Research finds workplace technology key to good customer service

A study by Humanforce found that 74% of frontline workers in Australia believe that workplace technology plays a critical role in customer service today. Conversely,...

South Australia’s digital safety initiative targets youth engagement with social platforms

Jason Kempen on harnessing data analytics for social media success

Strengthening online safety with an innovative digital tool

Communicating the digital risks: A documentary on online child safety

Not available

Government reviews online safety framework to strengthen protection

Study highlights GenAI’s role in supporting critical thinking in education

Addressing bias and fairness: AI’s impact on legal decision-making

Navigating the challenges of AI integration in healthcare

Free digital literacy program rolls out to primary schools nationwide

Strengthening mobile resilience in Australia’s disaster-prone regions

Improved mobile connectivity boosts communication resilience in Torquay

Government reviews online safety framework to strengthen protection

Latest Events

19th Annual Social Media for Gov

Women in Media Industry Insight Report 2023

Your Security Checklist for Email Service Providers (EB)

Third-party data remains crucial to digital marketing strategy, study finds

Thought leadership: Scoring authority among your audience (EB)

Combating communication fatigue through a targeted engagement approach with Tanya Bowes, CSIRO

Building and retaining public trust through transparent communications with Nicki Drinkwater, NBN Australia

Implementing a multi-cultural communication strategy to reach out to diverse audiences with Jody Gleeson

Promoting positive behaviour change through creating fit-for-purpose communications with Karen Markwort

Tag: customer service

Leila Taha and her social media management with 100% care factor

Building and retaining public trust with Nicki Drinkwater of nbn

Beyond being social with Kate Davies of Lake Macquarie City Council

Research finds workplace technology key to good customer service

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19th Annual Social Media for Gov

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