Tag: optus

One year later: how the Optus outage shaped emergency and customer communications

One year after the nationwide Optus outage, the Albanese Government has made significant strides in enhancing telecommunications network resilience. Improvements include better complaints handling and...

RMIT experts address 3G network shutdown and impact on remote communities

The decision by Telstra and Optus to delay their 3G network shutdown until late October comes amid growing concerns about the impact on regional, remote,...

Australians get more time: New 3G switchover date and its impacts

The Albanese Government acknowledges the decision of Telstra and Optus to delay their 3G switchover from late August to 28 October to give Australian customers...

Optus pays ACMA $1.5M for public safety failures

Optus Mobile Pty Ltd (Optus) has paid a $1,501,500 penalty after the Australian Communications and Media Authority (ACMA) found large-scale breaches of public safety rules....

In a crisis, Optus appears to be ignoring Communications 101

Millions of Optus customers are in the wilderness of a nationwide network outage that began at 4am. The initial response from Optus delivered by an...

ACCC flooded with Optus-related scam complaints

Following the data breach, the Australian Competition and Consumer Commission (ACCC) is inundated with complaints about Optus-related scams. The consumer watchdog head Gina Cass-Gottlieb s...

Telstra staff personal data surfaces on dark web

Telstra has become the latest telco to be managing a breach of its staff data, as millions of Australians rush to protect sensitive details stolen...

AFP investigates Optus data breach; Lawyers look into filing class action

The breach of millions of Optus customers’ personal data has become the subject of a federal police investigation. Operation Hurricane has been established by the...

ACCC fears over Optus customers’ exposure to cybercrimes

The Australian Consumer and Competition Commission (ACCC) has expressed concern that cybercriminals may have access to enough data to steal the identities of millions of...

Optus to provide the Art Gallery of NSW with 5G connection

Optus is providing 5G connection to the Art Gallery of NSW under a three-year partnership to commemorate the opening of its new art museum. From...

NSW Telco Authority scours market for next public safety broadband phase

The NSW Telco Authority is evaluating the telecom industry to help implement the national mobile broadband network for emergency services. The new initiative, Public Safety...

Optus implores ACCC to reject Telstra-TPG merger

Optus has called to block the proposed TPG-Telstra merger in a submission to the Australian Competition & Consumer Commission (ACCC). According to Optus, the market<span...

ACCC warns of doubled internet rates with NBN Co’s new proposal

The Australian Competition and Consumer Commission (ACCC) apprised that internet rates could double in a decade if NBN Co’s newly proposed pricing model moves forward....

Optus refunds small and medium-sized businesses after $800k error

Almost 1000 small and medium-sized businesses are being refunded close to $800,000 after Optus charged them for landline services they did not receive. An Australian...

Optus to trial satellite technology for remote communities

As part of the Alternative Voice Services Trial (AVST) agreement with the Australian Government, Optus will be delivering innovative trials on satellite technology to support...

Telcos warned for failing to protect customers against identity theft

Telstra, Medion Mobile and Optus have been issued formal warnings after the Australian Communications and Media Authority (ACMA) found they failed to adequately verify people’s...