Tag: telecommunications

Too close for comfort: ACCAN questions ACMA’s oversight of telcos

ACCAN is urging a parliamentary inquiry into the conduct and culture of the ACMA. This follows concerning revelations about its close collaboration with major telcos....

New telco regulations will give ACMA teeth

The Albanese Government is introducing key reforms to enhance protections for telco consumers. These include strengthening the Australian Communication and Media Authority’s (ACMA) enforcement powers...

The fight for fairer telcos: How new government powers are changing the game

ACCAN has praised the Federal Government’s move to strengthen enforcement powers as a significant win for telecommunications consumers. ACCAN’s CEO, Carol Bennett, said the reforms...

Minister urges telcos to uphold commitments after 3G switch off

Minister for Communications Hon Michelle Rowland MP has urged telecommunications providers to honour their commitments to customers following the October 3G switch-off. Numerous rural residents...

Communication gaps revealed in telco complaint handling metrics

The Australian Communications and Media Authority (ACMA) has published its first-ever telco customer complaints handling report. It evaluates the performance of Australia’s 34 largest telcos...

Clearer focus on public safety and community protections in communications

The Albanese Government has issued a new Statement of Expectations for the Australian Communications and Media Authority (ACMA). It emphasises the importance of ACMA’s regulatory...

Government initiatives to ensure fairer telco services

The Albanese Government is providing additional funding to ACCAN, supporting its advocacy for telco consumers as part of the 2024-25 Budget commitment. As the peak...

Broadband performance and its impact on communication reliability

The ACCC has broadened its Measuring Broadband Australia program to include satellite service performance. Its latest report features data on Starlink and NBN Sky Muster....

Australian telco complaints down, but resolution delays rise

Recent figures from the Australian Communications and Media Authority (ACMA) reveal that while Australian telecommunications providers received fewer complaints in the 2023–24 financial year, the...

Public feedback drives the 2024 Telecommunications Review

The 2024 Regional Telecommunications Review has received a record number of submissions. Australians from across the country have shared their views on telecommunications services in...

Improving telecommunications: Government’s next steps

Michelle Rowland, Australia’s Minister for Communications, recently addressed key issues facing regional, rural, and remote communities in Australia. Her insights underscore the urgency and complexity...

Progress on 3G switchover: SMS handset checker now accessible to more Australians

The estimated number of 4G mobile handsets that could lose access to Triple Zero after the 3G switchover has decreased from 740,000 in March 2024...

Telstra adds 400Gbps backbone links between Sydney and Melbourne

Australian telecommunications company Telstra has increased its backbone capacity by 400Gbps between Sydney and Melbourne....

Demand for smart city solutions spikes with investments in upgrading telecommunication networks

Smart city solution providers are developing new capabilities and products, expanding the ecosystem, says Frost & Sullivan....

NBN Co blasts ‘free-riding’ users, suggests cutting price tier gaps

NBN Co has again blasted customers for choosing plans that mismatch their usage, claiming they "in effect 'free-ride'" on its network....

ACCC sues Telstra for misleading customers on download speeds

The ACCC has sued telecommunications giant Telstra, alleging that it misled customers about the actual download speeds they would experience....

Consultation on draft guidelines to improve mobile coverage begins

The federal government’s election pledge of $40 million to boost mobile coverage across the nation is about to start the consultation phase for its draft...

Telecommunications law changes to help in search for missing people

Changes to telecommunications law have been made to allow authorities to access vital phone data more quickly to aid in the search for missing persons....

Ransomware compromises Defence’s communications

A ransomware attack has been launched against a communications platform used by the Department of Defence. ForceNet, a service used by both civilian and military...

Govt launches review on telecommunications mobile coverage

The federal government will conduct an independent review on telecommunications mobile coverage to accurately pinpoint gaps in technology and determine investment priorities beginning in 2023....