Global communications platform Truecaller, has launched the Truecaller Assistant, an innovation that leverages machine learning to create a helpful call-screening solution.
Using artificial intelligence, Truecaller Assistant is a customisable, interactive, digital receptionist that empowers users to answer important calls and avoid unwanted ones.
Related: Media watchdog ACMA fines company $100,000 for unlawful calls
Assistant responds within a second and understands caller requests with >90% accuracy. You can see a live transcription of what the caller is saying, so you know who they are and why they’re calling.
The user can then decide if they want to take over the call, mark it as spam, or ask the caller for more information with the tap of a button.
“Assistant is a game changer for the global market because it does so much more than simply block robocalls. Until now, you had to make a split-second decision as to whether you think a call is important,” said Alan Mamedi, Co-founder and CEO at Truecaller.
“Assistant focuses on what the caller is saying to filter out the robocalls and spam, so you know whether the call is worth your time or not.”
Truecaller Assistant is available on a free 14-day trial, after which subscribers can add Assistant as part of Truecaller Premium. The service is being launched in a phased manner in Australia today, with more markets and languages soon to follow.
“We created Assistant because spam and scams have increased so much that users worldwide are overcorrecting and simply not answering their phones at all,” said Raphael Mimoun, Cloud Telephony Product Director at Truecaller. “Assistant leverages technology that other solutions lack, so it becomes more clear which calls you want to engage with and which you may want to ignore.”
In Case You Missed It: Australia, UK sign deal to curb scam calls, texts
