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A well-executed home renovation goes beyond cosmetic repairs and surface-level aesthetics; it delves into the structural bones of a home. This approach doesn’t just revitalise the house’s appearance; it also enhances its overall integrity and efficiency. Meaningful digital transformation requires a similar approach.
The key to digital transformation in the public sector lies in unifying data. Over the years, the Australian Government’s data and digital ecosystem have become a hotchpotch of disjointed legacy systems, bespoke technologies, and architecture solutions designed to solve common issues rather than address whole-of-government needs. With limited information flowing between these services, government employees are unable to obtain a unified view of the data. This limits their ability to collaborate, make decisions, and work efficiently.
To complicate matters further, most government organisations have moved at least part of their operations to the cloud. The current mix of legacy, hybrid, and cloud technologies makes it difficult for IT administrators to monitor and manage distributed network, cloud, system, application, and database infrastructure. In such circumstances, it isn’t unusual for different teams, departments, and agencies to acquire their own monitoring tools. The result? Even more complexity due to toolset overlap, inefficiency, and even shadow IT concerns.
Read also: Government’s ongoing efforts for digital connectivity in Far North Queensland
To overcome these challenges, the government must streamline IT operations and prioritise end-to-end visibility across the IT stack. One long-term solution is observability, which provides centralised insights, automated analytics, and actionable intelligence across on-premises and multi-cloud environments.
Let’s examine three ways that observability goes beyond traditional monitoring to help government IT leaders efficiently manage hybrid IT complexity.
Traditionally, government organisations have adopted a diverse set of best-of-breed and bespoke products to monitor and manage different parts of their technology stacks. However, over time, this approach has led to tool sprawl and escalating costs. Disparate monitoring tools often result in information silos, conflicting data, and alert fatigue. This ultimately burdens IT teams seeking to obtain a comprehensive view of issues and outages required to ensure the continuity of mission-critical government systems.
Modern observability solutions provide end-to-end oversight of service delivery and component dependencies across on-premises, hybrid, and multi-cloud environments. Through a single pane of glass, teams can receive health scores and insights from all networks, applications, databases, and systems. This fully integrated view enables IT teams to identify and diagnose service issues and determine root causes more efficiently. It also allows teams to identify which tools are mission-critical and which are largely redundant. This supports efforts to ‘trim the fat’, leading to lower maintenance costs and optimised IT spending.
Having a single source of truth for the entire IT environment doesn’t just eliminate the need for costly piecemeal monitoring and IT management tools; it also frees employees to focus on higher-value work. Once they’re no longer required to chase down a barrage of alerts or errors that could be false positives, IT professionals can devote more energy to evaluating ways to improve the stability and uptime of crucial digital services. Beyond combating tool sprawl complexity and runaway costs, observability solutions offer government agencies an effective way to maximise their most valuable resource: talented and competent IT professionals.
Observability solutions can apply cross-domain correlation, machine learning, and artificial intelligence for IT operations (AIOps) to analyse data from across the entire IT environment, producing deep but digestible insights into network operations. With this intelligent view of an organisation’s sprawling infrastructure, government IT administrators can reduce alert noise and accelerate issue remediation.
AIOps-powered observability also allows administrators to anticipate network issues, detect anomalies, and proactively address issues before they impact the availability of essential public services, employee experience, and day-to-day operations. Machine learning technology means the solution will continually refine its intelligent alerting capabilities over time, improving the accuracy of alert logs while reducing time to resolution for the most common IT issues.
Imagine these capabilities deployed across the entire government organisation. AIOps has the potential to significantly accelerate organisation-wide IT analysis and response by automatically collecting and correlating all relevant background data for issue diagnosis from the patchwork of applications, systems, or solutions used by various agency teams. IT teams are equipped with the intelligence and insight they need to build automated responses, ensuring that the right people are alerted and the proper processes are triggered at the appropriate time.
The Australian Government’s new Data and Digital Government Strategy 2 aims to deliver simple, secure, and connected public services for all people and businesses through world-class data and digital capabilities by 2030. However, the digital transformation of the public sector will require the digitisation of sensitive and confidential documents in various formats, usually for long-term preservation. The enormity of this task means that legacy IT systems will likely remain in place for some time, and IT administrators will still need to manage complex hybrid environments.
The complexity and risks involved in hybrid IT environments cannot be understated. When even one minor misconfiguration or system outage can rapidly cascade and impact multiple systems before IT has time to react, proactive prevention and risk mitigation are key. On the most basic level, observability solutions built for hybrid cloud environments equip administrators to better manage risks through combined visibility over both legacy and modern systems. This allows them to detect anomalous system interactions or deviations that could collectively cascade into a crippling outage.
Observability’s risk mitigation benefits also work the other way: by facilitating the managed integration of new applications, services, and infrastructure into the hybrid environment. By studying telemetry data created by both new and legacy infrastructure, IT teams will better understand the potential gaps and integration issues they may encounter down the line. This empowers them to allocate the appropriate resources to build a solution before that happens. Proactivity is further supported by AIOps, which introduces the possibilities of automated self-remediation and improved resiliency in hybrid environments. IT teams can uphold service continuity and stability without being bogged down by the inherent complexity and ambiguity of hybrid environments.
All in all, government agencies are better served by observability solutions designed for today’s dynamic hybrid cloud environments. By leveraging an observability solution that can be self-hosted or in the cloud, government agencies can select the deployment option that works for them now and in the future.
The current mix of legacy, hybrid, and cloud technologies used by the government has created a complex operational environment. IT teams should prioritise observability to address this complexity before implementing the Data and Digital Government Strategy. With end-to-end visibility, IT administrators can properly oversee their entire IT infrastructure, use piecemeal monitoring tools, and increase productivity with AIOps.
The advantages of observability aren’t limited to the management of complex hybrid environments. Equipped with the right observability solution, government agencies will also have the confidence and control they need to build, deploy, and stabilise future digital services that meet the ever-evolving needs of citizens. Ultimately, observability will ensure that the government’s new digital architecture improves service delivery for citizens and provides meaningful benefits to public sector employees.
This post was also published on Public Spectrum. See here.
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