Mobile customers of Telstra, Optus, and TPG/Vodafone networks can all text ‘3’ to ‘3498’ and receive an instant reply on whether their mobile handset could be impacted by the 3G switchover, with TPG/Vodafone recently enabling this SMS checking capability across their network.
Communications Minister Michelle Rowland set up a Working Group with industry in March, after it was revealed that approximately 740,000 handsets could be affected. “The latest figures are encouraging. I am pleased industry is working collaboratively to identify and inform Australians who may be impacted by the 3G switchover,” said Minister Rowland.
Additionally, Optus customers who may be affected will receive a recorded message when they make a first voice call each day together with a proactive SMS reminder of the need to take further action.
The latest industry figures come as the Albanese Government and industry continue to work closely to ensure customers who may be impacted are identified and informed ahead of the switchover.
TPG/Vodafone closed its 3G network on 30 January 2024. Telstra and Optus plan to switchover fully to 4G and 5G from 1 September 2024.
First announced in 2019, the switchover will provide more efficient use of spectrum by mobile operators to boost capacity and data speeds.
However, a subset of 4G handsets configured by the manufacturer to rely on 3G for Triple Zero access. This may include devices that are older, purchased overseas, or second-hand.
“Despite the latest fall in the number of affected handsets, as the planned switchover date draws closer it is clear that more needs to be done,” Minister Rowland emphasised.
“All Australians must have confidence in the Triple Zero service. I encourage everyone to check their own device, speak to friends, family, and loved ones about the 3G switchover and reach out directly to their service providers for further information.”
Through the Working Group, industry has undertaken significant efforts to identify and contact customers with these handsets and make information available and to guide consumer actions. Industry is also providing financial hardship measures to customers to support the switchover.
“Industry has undertaken significant effort to identify and contact affected customers and make information available. The Government is keen to see this work ramp-up and continue,” Minister Rowland stated.
“The Albanese Government will continue to work closely with industry to monitor progress and ensure the switchover takes place in a safer way.”
The Australian Mobile Telecommunications Association (AMTA) has also established a tool that allows consumers to enter their device’s unique 15-digit IMEI number to see if they are impacted.
Related: Boosting Community Safety: Albanese Government Enhances Telecommunications Resilience
Adrianne Saplagio is a Content Producer at Comms Room, where she combines her passion for storytelling with her expertise in multimedia content creation. With a keen eye for detail and a knack for engaging audiences, Adrianne has been instrumental in crafting compelling narratives that resonate across various digital platforms.
