accountability

Consumers need a single source of truth on network outages, says ACCAN

Commsadmin

November 16, 2025

ACCAN says Australians deserve transparent information on telco outages and is calling for a public register to show where and…

New outage register to strengthen trust in Australia’s telco services

Commsadmin

November 16, 2025

ACCAN has welcomed the Government’s plan to introduce public outage registers following repeated network failures. Once implemented by sector regulator…

Albanese Government tightens rules on telco performance and penalties

Adrianne Saplagio

November 16, 2025

Oversight of the Triple Zero system has been strengthened with Parliament passing new Albanese Government legislation. The new laws give…

New report reveals telcos too slow to resolve customer problems

Adrianne Saplagio

November 4, 2025

New ACMA data shows more Australians are contacting the Telecommunications Industry Ombudsman to resolve issues with their telco providers. The…

How to write about progress without greenwashing

Commsadmin

November 4, 2025

Communicating genuine progress means balancing pride with honesty. When organisations overstate achievements or gloss over limitations, they risk losing trust….

Fatal Optus outage exposes urgent need for telco accountability

Adrianne Saplagio

October 10, 2025

ACCAN has called for urgent action after an Optus outage caused hundreds of failed Triple Zero calls and raised serious…

Rajeev Peshawaria on ESG without impact: Why intent isn’t translating into real change

Adrianne Saplagio

August 3, 2025

There’s no shortage of conversation around ESG—boardrooms are full of talk, frameworks, and glossy reports. But according to Rajeev Peshawaria,…

GRI: $5.6B lobbying spend reveals global need for clear political reporting

Commsadmin

April 10, 2025

Lobbying, a common practice for businesses to engage with governments, has come under increasing scrutiny, especially regarding its transparency and…

The Importance of transparency and accountability in government communications

Paulo Rizal

March 8, 2024

Transparency and accountability are not mere buzzwords for government communications, but fundamental pillars that uphold public trust and confidence. Citizens…