optus

Government moves to strengthen Triple Zero system after Optus outage

Commsadmin

October 27, 2025

Australians are outraged by the recent Optus outage that caused more than 600 Triple Zero calls to fail. The law…

ACCAN urges government action to restore trust in emergency communications

Adrianne Saplagio

October 10, 2025

ACCAN has raised serious concerns over another Optus outage affecting emergency access in the Illawarra and is calling for independent…

Fatal Optus outage exposes urgent need for telco accountability

Adrianne Saplagio

October 10, 2025

ACCAN has called for urgent action after an Optus outage caused hundreds of failed Triple Zero calls and raised serious…

Falling trust in telcos sparks calls to end industry self-regulation

Adrianne Saplagio

October 10, 2025

New ACCAN research shows trust in Australia’s telco sector is falling, with poor sales practices still widespread. The findings precede…

Google admits to exclusivity deals with Telstra and Optus—what it means for users

Adrianne Saplagio

August 30, 2025

The Australian Competition and Consumer Commission (ACCC) has launched Federal Court proceedings against Google Asia Pacific after the company admitted…

ACMA warns four telcos over failure to support customers in financial hardship

Adrianne Saplagio

August 9, 2025

ACMA has formally warned four telcos for breaching rules meant to protect customers facing difficulty with phone and internet bills….

Remote and disadvantaged communities harmed by Optus sales tactics, ACCC says

Commsadmin

July 6, 2025

Federal regulators are sounding the alarm over how disadvantaged Australians—particularly those in remote and regional areas—were sold unwanted or unaffordable…

Australia’s spectrum licences set for change: ACMA’s future vision

Adrianne Saplagio

April 10, 2025

The ACMA has shared its preliminary views on future spectrum licence options for communications services across Australia. The licences are…

Why penalties will do nothing to prevent Australia’s next major data breach

David Sandell

January 29, 2025

In 2022, Optus was fined $1.5 million for a data breach that exposed the personal details of nearly 10 million…

One year later: how the Optus outage shaped emergency and customer communications

Adrianne Saplagio

November 12, 2024

One year after the nationwide Optus outage, the Albanese Government has made significant strides in enhancing telecommunications network resilience. Improvements…

RMIT experts address 3G network shutdown and impact on remote communities

Adrianne Saplagio

August 19, 2024

The decision by Telstra and Optus to delay their 3G network shutdown until late October comes amid growing concerns about…

Australians get more time: New 3G switchover date and its impacts

Adrianne Saplagio

August 15, 2024

The Albanese Government acknowledges the decision of Telstra and Optus to delay their 3G switchover from late August to 28…

Optus pays ACMA $1.5M for public safety failures

Paulo Rizal

March 6, 2024

Optus Mobile Pty Ltd (Optus) has paid a $1,501,500 penalty after the Australian Communications and Media Authority (ACMA) found large-scale…

In a crisis, Optus appears to be ignoring Communications 101

Alison Stieven-Taylor

November 10, 2023

Millions of Optus customers are in the wilderness of a nationwide network outage that began at 4am. The initial response…

ACCC flooded with Optus-related scam complaints

Jaw de Guzman

October 11, 2022

Following the data breach, the Australian Competition and Consumer Commission (ACCC) is inundated with complaints about Optus-related scams. The consumer…

Telstra staff personal data surfaces on dark web

Eliza Sayon

October 6, 2022

Telstra has become the latest telco to be managing a breach of its staff data, as millions of Australians rush…

AFP investigates Optus data breach; Lawyers look into filing class action

Jaw de Guzman

September 27, 2022

The breach of millions of Optus customers’ personal data has become the subject of a federal police investigation. Operation Hurricane…

ACCC fears over Optus customers’ exposure to cybercrimes

Jaw de Guzman

September 25, 2022

The Australian Consumer and Competition Commission (ACCC) has expressed concern that cybercriminals may have access to enough data to steal…

Optus to provide the Art Gallery of NSW with 5G connection

Jaw de Guzman

July 7, 2022

Optus is providing 5G connection to the Art Gallery of NSW under a three-year partnership to commemorate the opening of…