Tag: Telco

Australian telco complaints down, but resolution delays rise

Recent figures from the Australian Communications and Media Authority (ACMA) reveal that while Australian telecommunications providers received fewer complaints in the 2023–24 financial year, the...

ACCC’s Measuring Broadband Report reveals enhanced speeds

Some NBN Co Fixed Wireless Plus plan customers have seen a notable boost in broadband speeds over the past six months, according to the ACCC’s...

Improving telecommunications: Government’s next steps

Michelle Rowland, Australia’s Minister for Communications, recently addressed key issues facing regional, rural, and remote communities in Australia. Her insights underscore the urgency and complexity...

Improving telco communication standards for network outages

Minister for Communications, the Hon Michelle Rowland MP, has directed the Australian Communications and Media Authority to create enforceable industry standards. These standards aim to...

Navigating the 3G phase-out in Australia

Concerns are rising as the 3G network shutdown approaches, particularly for those in regional areas like Griffith, where many devices might be incompatible with newer...

Telco Titans Unite to Combat Domestic Violence Crisis in Australia

The Telco Together Foundation (TTF) is an innovative endeavour that unites the leading telecommunications companies in Australia to combat the epidemic of domestic violence. OPTUS,...

ACMA fines Burst SMS for allowing scams

An Australian Communications and Media Authority (ACMA) investigation found that Known Pty Ltd, trading as Burst SMS, allowed scammers to send messages impersonating well-known Australian...

ACMA cautions Symbio for underinvestigation of frauds

The Australian Communications and Media Authority (ACMA) has warned Symbio for underinvestigating possible phone frauds. The warning is the most recent in a string of...

ACMA reminds telcos to support customers experiencing hardship

While the number of internet and mobile plan customers experiencing financial hardship has fallen in the past year, Australian Communications and Media Authority (ACMA) stated...

CommSol breaches new network infrastructure rules

ACMA has found that CommSol Holdings Pty Ltd (commonly referred to as CommSol), a Canberra-based wholesale telco, breached the new network infrastructure rules, marking it...

COVID-19 telco principles fail to adequately protect telco consumers: ACCAN

The recent renewal of the telco COVID-19 principles by the telecommunications industry is a symbolic effort but will not sufficiently protect telco consumers, according to...