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Telcos

ACCAN has welcomed the Government’s plan to introduce public outage registers following repeated network failures.

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New outage register to strengthen trust in Australia’s telco services

Commsadmin

November 16, 2025

ACCAN has welcomed the Government’s plan to introduce public outage registers following repeated network failures. Once implemented by sector regulator…

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The legislation complements a range of measures implemented in response to the Review into the Optus Outage of 8 November 2023.

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Reforms aim to improve telco accountability during outages

Commsadmin

November 16, 2025

The ACMA welcomes the passage of the Telecommunications Legislation Amendment Bill strengthening Triple Zero oversight and emergency calling powers. The…

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The new Australian legislation gives the Triple Zero Custodian the power to demand information from telco providers.

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Albanese Government tightens rules on telco performance and penalties

Adrianne Saplagio

November 16, 2025

Oversight of the Triple Zero system has been strengthened with Parliament passing new Albanese Government legislation. The new laws give…

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New ACMA data shows more Australians are contacting the Telecommunications Industry Ombudsman to resolve issues with their telco providers.

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New report reveals telcos too slow to resolve customer problems

Adrianne Saplagio

November 4, 2025

New ACMA data shows more Australians are contacting the Telecommunications Industry Ombudsman to resolve issues with their telco providers. The…

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ACMA has formally warned four telcos for breaching rules meant to protect customers facing difficulty with phone and internet bills.

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ACMA warns four telcos over failure to support customers in financial hardship

Adrianne Saplagio

August 9, 2025

ACMA has formally warned four telcos for breaching rules meant to protect customers facing difficulty with phone and internet bills….

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Consumers deserve access to communications services that support their lives, not sales tactics that exploit them.

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Fair Call Coalition urges end to harmful telco sales commissions

Adrianne Saplagio

June 2, 2025

Too many Australians are still being sold phone and internet plans that they can’t afford, don’t understand or never asked…

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Telcos assist customers in hardship

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Telcos now required to assist customers in hardship

Pearl Dy

February 8, 2024

The Australian Communications and Media Authority (ACMA) has released a new set of rules requiring telcos to help customers struggling…

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telcos

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Telcos received over 1M complaints from 2022 to 2023, report says

Comms Room Staff

October 12, 2023

New figures from the Australian Communications and Media Authority (ACMA) show that Australian telcos received 1,037,823 complaints in the 2022–23…

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