News, Technology

5 ways AI is improving chatbots and virtual assistants

Despite the negativity surrounding artificial intelligence (AI) integration into the workspace, it has been a part of customer service for a while now. Chat bots,...

News, Technology, Communication

How secure are your company’s communication channels?

Let’s be honest: no company is safe from cyberhacking, and no communication platform is 100% secure. Over the past five years, hacking incidents have risen...

News

Customers trust brands even less in 2023, new study says

The volume of customers giving feedback directly to brands after a bad customer experience in Australia declined in 2023, according to new research released today...

News, Technology, Opinion

Move over, agony aunt: study finds ChatGPT gives better advice than professional columnists

There’s no doubt ChatGPT has proven to be valuable as a source of quality technical information. But can it also provide social advice? We explored...

Innovation

Operata launches newest observability tools powered by ‘a trillion data points’

Operata, the Experience Observability company has introduced Tenor AI, a new suite of CX Observability tools for users to gain insights from and take actions...

Opinion 2024: Unlocking the Future of Communication

Featured Leaders 2024: Paving the path for impactful, purpose-driven messaging

Online Safety Amendment Bill ensures age-appropriate social media use

NSW applauds stricter regulations on social media for children

Not available

Opinion 2024: Unlocking the Future of Communication

Featured Leaders 2024: Paving the path for impactful, purpose-driven messaging

Government reviews online safety framework to strengthen protection

Study highlights GenAI’s role in supporting critical thinking in education

Opinion 2024: Unlocking the Future of Communication

Featured Leaders 2024: Paving the path for impactful, purpose-driven messaging

Four-fold rise in participation highlights regional connectivity concerns

News MAP program unveiled to support public interest journalism

Latest Events

20th Annual Social Media for Gov

Women in Media Industry Insight Report 2023

Your Security Checklist for Email Service Providers (EB)

Third-party data remains crucial to digital marketing strategy, study finds

Thought leadership: Scoring authority among your audience (EB)

Combating communication fatigue through a targeted engagement approach with Tanya Bowes, CSIRO

Building and retaining public trust through transparent communications with Nicki Drinkwater, NBN Australia

Implementing a multi-cultural communication strategy to reach out to diverse audiences with Jody Gleeson

Promoting positive behaviour change through creating fit-for-purpose communications with Karen Markwort

Day: November 28, 2023

5 ways AI is improving chatbots and virtual assistants

How secure are your company’s communication channels?

Customers trust brands even less in 2023, new study says

Move over, agony aunt: study finds ChatGPT gives better advice than professional columnists

Operata launches newest observability tools powered by ‘a trillion data points’

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