News, Technology

5 ways AI is improving chatbots and virtual assistants

Despite the negativity surrounding artificial intelligence (AI) integration into the workspace, it has been a part of customer service for a while now. Chat bots,...

News, Technology, Communication

How secure are your company’s communication channels?

Let’s be honest: no company is safe from cyberhacking, and no communication platform is 100% secure. Over the past five years, hacking incidents have risen...

News

Customers trust brands even less in 2023, new study says

The volume of customers giving feedback directly to brands after a bad customer experience in Australia declined in 2023, according to new research released today...

News, Technology, Opinion

Move over, agony aunt: study finds ChatGPT gives better advice than professional columnists

There’s no doubt ChatGPT has proven to be valuable as a source of quality technical information. But can it also provide social advice? We explored...

Innovation

Operata launches newest observability tools powered by ‘a trillion data points’

Operata, the Experience Observability company has introduced Tenor AI, a new suite of CX Observability tools for users to gain insights from and take actions...

South Australia’s digital safety initiative targets youth engagement with social platforms

Jason Kempen on harnessing data analytics for social media success

Strengthening online safety with an innovative digital tool

Communicating the digital risks: A documentary on online child safety

Not available

Study highlights GenAI’s role in supporting critical thinking in education

Addressing bias and fairness: AI’s impact on legal decision-making

Navigating the challenges of AI integration in healthcare

Regulatory focus on multimodal AI expands in latest publication

Funding initiative bolsters public interest towards journalism in regional and community news

Mobile Black Spot Program seeks local insights for improved mobile coverage

Addressing bias and fairness: AI’s impact on legal decision-making

Albanese Government explores LEOSats to improve regional mobile connectivity

Latest Events

19th Annual Social Media for Gov

Women in Media Industry Insight Report 2023

Your Security Checklist for Email Service Providers (EB)

Third-party data remains crucial to digital marketing strategy, study finds

Thought leadership: Scoring authority among your audience (EB)

Combating communication fatigue through a targeted engagement approach with Tanya Bowes, CSIRO

Building and retaining public trust through transparent communications with Nicki Drinkwater, NBN Australia

Implementing a multi-cultural communication strategy to reach out to diverse audiences with Jody Gleeson

Promoting positive behaviour change through creating fit-for-purpose communications with Karen Markwort

Day: November 28, 2023

5 ways AI is improving chatbots and virtual assistants

How secure are your company’s communication channels?

Customers trust brands even less in 2023, new study says

Move over, agony aunt: study finds ChatGPT gives better advice than professional columnists

Operata launches newest observability tools powered by ‘a trillion data points’

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