News, Technology

5 ways AI is improving chatbots and virtual assistants

Despite the negativity surrounding artificial intelligence (AI) integration into the workspace, it has been a part of customer service for a while now. Chat bots,...

News, Technology, Communication

How secure are your company’s communication channels?

Let’s be honest: no company is safe from cyberhacking, and no communication platform is 100% secure. Over the past five years, hacking incidents have risen...

News

Customers trust brands even less in 2023, new study says

The volume of customers giving feedback directly to brands after a bad customer experience in Australia declined in 2023, according to new research released today...

News, Technology, Opinion

Move over, agony aunt: study finds ChatGPT gives better advice than professional columnists

There’s no doubt ChatGPT has proven to be valuable as a source of quality technical information. But can it also provide social advice? We explored...

Innovation

Operata launches newest observability tools powered by ‘a trillion data points’

Operata, the Experience Observability company has introduced Tenor AI, a new suite of CX Observability tools for users to gain insights from and take actions...

New law mandates proactive safety measures by tech companies

Dating industry faces pressure to tackle online abuse

New legislation places responsibility on social media platforms for age compliance

Social media, communication, and ‘brain rot’: Unpacking the claims behind digital overload

Not available

Government reviews online safety framework to strengthen protection

Study highlights GenAI’s role in supporting critical thinking in education

Addressing bias and fairness: AI’s impact on legal decision-making

Navigating the challenges of AI integration in healthcare

New law mandates proactive safety measures by tech companies

New legislation places responsibility on social media platforms for age compliance

Albanese Government invests in reliable mobile coverage along key Victorian roads

Government delivers broadband upgrades for millions

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Women in Media Industry Insight Report 2023

Your Security Checklist for Email Service Providers (EB)

Third-party data remains crucial to digital marketing strategy, study finds

Thought leadership: Scoring authority among your audience (EB)

Combating communication fatigue through a targeted engagement approach with Tanya Bowes, CSIRO

Building and retaining public trust through transparent communications with Nicki Drinkwater, NBN Australia

Implementing a multi-cultural communication strategy to reach out to diverse audiences with Jody Gleeson

Promoting positive behaviour change through creating fit-for-purpose communications with Karen Markwort

Day: November 28, 2023

5 ways AI is improving chatbots and virtual assistants

How secure are your company’s communication channels?

Customers trust brands even less in 2023, new study says

Move over, agony aunt: study finds ChatGPT gives better advice than professional columnists

Operata launches newest observability tools powered by ‘a trillion data points’

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