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February 20, 2024
Telco hit for allowing sms scams
Published by Comms Room Staff at February 20, 2024
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5 telcos hit for allowing SMS scams

The Australian Communications and Media Authority (ACMA) has taken action against five telcos who send bulk SMS for failing to comply with multiple anti-scam and public […]
Comms Room StaffComms Room Staff February 20, 2024
February 8, 2024
Telcos assist customers in hardship
Published by Pearl Dy at February 8, 2024
Categories

Telcos now required to assist customers in hardship

The Australian Communications and Media Authority (ACMA) has released a new set of rules requiring telcos to help customers struggling to pay their bills. The new […]
Pearl DyPearl Dy February 8, 2024
October 27, 2023
uber logo
Published by Comms Room Staff at October 27, 2023
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Uber pays $400K penalty for breaking spam rules

Rideshare and food delivery company Uber Australia Pty Ltd has paid a $412,500 infringement notice for sending more than 2 million emails in breach of Australian […]
Comms Room StaffComms Room Staff October 27, 2023
October 25, 2023
spam ticketek
Published by Comms Room Staff at October 25, 2023
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Ticketek pays over $500K fine for repeat spam breaches

Australian ticketing company Ticketek Pty Ltd has paid a $515,040 infringement notice for sending around 98,000 texts and emails across 2022 that were in breach of […]
Comms Room StaffComms Room Staff October 25, 2023
October 12, 2023
telcos
Published by Comms Room Staff at October 12, 2023
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Telcos received over 1M complaints from 2022 to 2023, report says

New figures from the Australian Communications and Media Authority (ACMA) show that Australian telcos received 1,037,823 complaints in the 2022–23 financial year.  The number of complaints […]
Comms Room StaffComms Room Staff October 12, 2023
September 21, 2023
starlink
Published by Paulo Rizal at September 21, 2023
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ACMA hits Starlink for breaching consumer protection rules

The Australian Communications and Media Authority (ACMA) has directed Starlink Internet Services Pte Ltd to comply with the Telecommunications Consumer Protections (TCP) Code after it found that the […]
Paulo RizalPaulo Rizal September 21, 2023
August 15, 2023
Burst SMS allowed Scams, ACMA says
Published by Paulo Rizal at August 15, 2023
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ACMA fines Burst SMS for allowing scams

An Australian Communications and Media Authority (ACMA) investigation found that Known Pty Ltd, trading as Burst SMS, allowed scammers to send messages impersonating well-known Australian brands, including financial […]
Paulo RizalPaulo Rizal August 15, 2023
May 12, 2023
ACMA takes action against text scams
Published by Paulo Rizal at May 12, 2023
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Telcos liable for failing to comply with scam preventative measures, ACMA says

Investigations conducted by the Australian Communications and Media Authority (ACMA) found Sinch Australia Pty Ltd (Sinch), Infobip Information Technology Pty Ltd (Infobip) and Phone Card Selector […]
Paulo RizalPaulo Rizal May 12, 2023
March 7, 2023
captioning rules
Published by Paulo Rizal at March 7, 2023
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Media watchdog finds Channel 7 liable for breaching captioning rules

The Australian Communications and Media Authority (ACMA) has found Channel Seven Sydney Pty Ltd and Channel Seven Brisbane Pty Ltd in breach of the captioning rules. […]
Paulo RizalPaulo Rizal March 7, 2023
February 28, 2023
Spam messages
Published by Paulo Rizal at February 28, 2023
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ACMA slaps $50K penalty on trader for spamming practices

Sole trader Noah Rose, trading as BetDeluxe has paid a $50,172 penalty after the Australian Communications and Media Authority (ACMA) found him liable for sending advertorial […]
Paulo RizalPaulo Rizal February 28, 2023
October 17, 2022
Published by Jaw de Guzman at October 17, 2022
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Fox, News Corp to reunite under Murdoch media empire

Nearly ten years after the firms’ split, Rupert Murdoch has begun a process that might bring his media empire, News Corp and Fox Corp, back together. […]
Jaw de GuzmanJaw de Guzman October 17, 2022
October 14, 2022
Top telcos complaint-handling shows improvement
Published by Jaw de Guzman at October 14, 2022
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Top telcos complaint-handling shows improvement

According to new data from the Australian Communications and Media Authority (ACMA), complaints to Australia’s top telecoms (per 10,000 services) declined by 7.9 per cent in […]
Jaw de GuzmanJaw de Guzman October 14, 2022
October 13, 2022
ACMA launches investigation into Optus data breach
Published by Jaw de Guzman at October 13, 2022
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ACMA launches investigation into Optus data breach

The Australian Communications and Media Authority (ACMA) told telecommunications service provider Singtel Optus Pty Limited (Optus) that it has launched a formal investigation into the recent […]
Jaw de GuzmanJaw de Guzman October 13, 2022
September 2, 2022
ACMA fines company for breaching spamming laws
Published by Jaw de Guzman at September 2, 2022
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ACMA fines company for breaching spamming laws

The Australian Communication and Media Authority (ACMA) has fined a finance company for breaching spam laws more than three million times. Latitude Finance Australia was forced […]
Jaw de GuzmanJaw de Guzman September 2, 2022
July 13, 2022
Red Telecom slapped with $450k-penalty over unsettled resolution fees
Published by Jaw de Guzman at July 13, 2022
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Red Telecom slapped with $450k-penalty over unsettled resolution fees

The Federal Court has ordered Limni Enterprises—formerly Red Telecom—to pay $450,000 in penalties for overdue complaint resolution fees. Red Telecom was sued in 2019 by the […]
Jaw de GuzmanJaw de Guzman July 13, 2022
July 4, 2022
SpinTel breaks fair advertising policies with misleading "unlimited" promo
Published by Jaw de Guzman at July 4, 2022
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SpinTel breaks fair advertising policies with misleading “unlimited” promo

Sydney-based telco SpinTel Pty Ltd has received a directive from the Australian Communications and Media Authority (ACMA) to comply with the Telecommunications Consumer Protection (TCP) Code […]
Jaw de GuzmanJaw de Guzman July 4, 2022
June 30, 2022
ACMA calls for revision of broadcasting regulations
Published by Jaw de Guzman at June 30, 2022
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ACMA calls for revision of broadcasting regulations

The Australian Communications and Media Authority (ACMA) is imploring broadcasters to revise their codes of conduct and create new regulations to suit online services like live […]
Jaw de GuzmanJaw de Guzman June 30, 2022
June 29, 2022
ACMA eyes SMS scams, misinformation in 2022-23 compliance priorities
Published by Jaw de Guzman at June 29, 2022
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ACMA eyes SMS scams, misinformation in 2022-23 compliance priorities

The Australian Communications and Media Authority (ACMA) announced its compliance priorities for 2022 to 2023, highlighting misinformation and scams as two of the seven priority areas. […]
Jaw de GuzmanJaw de Guzman June 29, 2022
June 23, 2022
ACMA whacks Lycamobile with additional fine for disregarding obligations
Published by Jaw de Guzman at June 23, 2022
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ACMA whacks Lycamobile with additional fine for disregarding obligations

The Australian Communications and Media Authority (ACMA) lashed Lycamobile for the second time for its “ongoing disregard” of obligations stemming from previously identified public safety inadequacies. […]
Jaw de GuzmanJaw de Guzman June 23, 2022
June 21, 2022
Communications watchdog bans illegal casino-style website
Published by Jaw de Guzman at June 21, 2022
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Communications watchdog bans illegal casino-style website

After intervention, Australian Communications and Media Authority (ACMA) is blocking an illegal gambling website that has taken tens of millions of Australians’ dollars The ACMA has […]
Jaw de GuzmanJaw de Guzman June 21, 2022
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