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Tag: acma

Australian telco complaints down, but resolution delays rise

Recent figures from the Australian Communications and Media Authority (ACMA) reveal that while Australian telecommunications providers received fewer complaints in the 2023–24 financial year, the...

Australian government introduces bill to tackle disinformation on social media

The Albanese Government will introduce new legislation to Parliament, giving the Australian Communications and Media Authority (ACMA) expanded powers. This aims to hold digital platforms...

Albanese Government boosts Triple Zero reliability with new measures

The Albanese Government has introduced changes to enhance the Triple Zero service. These reforms come in response to the November 2023 Optus outage, which left...

5 telcos hit for allowing SMS scams

The Australian Communications and Media Authority (ACMA) has taken action against five telcos who send bulk SMS for failing to comply with multiple anti-scam and...

Telcos now required to assist customers in hardship

The Australian Communications and Media Authority (ACMA) has released a new set of rules requiring telcos to help customers struggling to pay their bills. The...

Uber pays $400K penalty for breaking spam rules

Rideshare and food delivery company Uber Australia Pty Ltd has paid a $412,500 infringement notice for sending more than 2 million emails in breach of...

Ticketek pays over $500K fine for repeat spam breaches

Australian ticketing company Ticketek Pty Ltd has paid a $515,040 infringement notice for sending around 98,000 texts and emails across 2022 that were in breach...

Telcos received over 1M complaints from 2022 to 2023, report says

New figures from the Australian Communications and Media Authority (ACMA) show that Australian telcos received 1,037,823 complaints in the 2022–23 financial year. The number of...

ACMA hits Starlink for breaching consumer protection rules

The Australian Communications and Media Authority (ACMA) has directed Starlink Internet Services Pte Ltd to comply with the Telecommunications Consumer Protections (TCP) Code after it...

ACMA fines Burst SMS for allowing scams

An Australian Communications and Media Authority (ACMA) investigation found that Known Pty Ltd, trading as Burst SMS, allowed scammers to send messages impersonating well-known Australian...

Telcos liable for failing to comply with scam preventative measures, ACMA says

Investigations conducted by the Australian Communications and Media Authority (ACMA) found Sinch Australia Pty Ltd (Sinch), Infobip Information Technology Pty Ltd (Infobip) and Phone Card...

Media watchdog finds Channel 7 liable for breaching captioning rules

The Australian Communications and Media Authority (ACMA) has found Channel Seven Sydney Pty Ltd and Channel Seven Brisbane Pty Ltd in breach of the captioning...

ACMA slaps $50K penalty on trader for spamming practices

Sole trader Noah Rose, trading as BetDeluxe has paid a $50,172 penalty after the Australian Communications and Media Authority (ACMA) found him liable for sending...

Fox, News Corp to reunite under Murdoch media empire

Nearly ten years after the firms’ split, Rupert Murdoch has begun a process that might bring his media empire, News Corp and Fox Corp, back...

Top telcos complaint-handling shows improvement

According to new data from the Australian Communications and Media Authority (ACMA), complaints to Australia’s top telecoms (per 10,000 services) declined by 7.9 per cent...

ACMA launches investigation into Optus data breach

The Australian Communications and Media Authority (ACMA) told telecommunications service provider Singtel Optus Pty Limited (Optus) that it has launched a formal investigation into the...

ACMA fines company for breaching spamming laws

The Australian Communication and Media Authority (ACMA) has fined a finance company for breaching spam laws more than three million times. Latitude Finance Australia was...

Red Telecom slapped with $450k-penalty over unsettled resolution fees

The Federal Court has ordered Limni Enterprises—formerly Red Telecom—to pay $450,000 in penalties for overdue complaint resolution fees. Red Telecom was sued in 2019 by...

SpinTel breaks fair advertising policies with misleading “unlimited” promo

Sydney-based telco SpinTel Pty Ltd has received a directive from the Australian Communications and Media Authority (ACMA) to comply with the Telecommunications Consumer Protection (TCP)...

ACMA calls for revision of broadcasting regulations

The Australian Communications and Media Authority (ACMA) is imploring broadcasters to revise their codes of conduct and create new regulations to suit online services like...