Paulo Rizal

The multiple roles of chatbots in customer service (and how they can help your brand)

Paulo Rizal

February 15, 2024

Chatbots play a pivotal role in revolutionising customer service. They transform the dynamics of how businesses engage with their customers…

Dos and don’ts of digital communication etiquette in the era of remote work

Paulo Rizal

February 15, 2024

In the age of remote work, effective communication is essential for maintaining productivity, fostering collaboration, as well as ensuring team…

Building and retaining public trust through transparent communications with Nicki Drinkwater, NBN Australia

Paulo Rizal

February 13, 2024

In this session, Nicki Drinkwater of nbn Australia talks about the role of transparent communications in building trust. Now more…

The iPad Kid Generation: 6 Ways to Navigate Digital Communication with Kids

Paulo Rizal

February 13, 2024

Parenting in the digital age presents a unique set of challenges and opportunities, as technology continues to shape the way…

IABC, Professional Speakers Australia unveil Innovative Australian Partnership

Paulo Rizal

February 8, 2024

In an exciting move for the professional speaking and communication sectors, the International Association of Business Communicators (IABC) in Australia…

Implementing a multi-cultural communication strategy to reach out to diverse audiences with Jody Gleeson

Paulo Rizal

February 8, 2024

By all indications, the Australia of today has become a much more multi-cultural society. This makes it necessary for all…

‘Now Streaming LIVE’: The Online Impact of Live Streaming and How Businesses Can Leverage It

Paulo Rizal

February 8, 2024

You’ve seen mostly gamers do it, and now the rest of the world is catching up: live streaming is now…

Facebook celebrates 20 years of unprecedented growth and resilience

Paulo Rizal

February 8, 2024

Amidst speculation of its impending demise, Facebook defies expectations as it celebrates its 20th anniversary this week. From its humble…

The Rise of the Relatable Stars: The Evolution of Influencer Marketing

Paulo Rizal

February 6, 2024

In recent years, the landscape of influencer marketing has undergone significant transformations, reflecting shifts in consumer preferences, digital platforms, and…

The ‘Influencer’ of Social Media Apps: How TikTok has influenced social media trends

Paulo Rizal

February 6, 2024

Through its pioneering embrace of short-form video content, TikTok has democratised content creation, empowering users of all backgrounds to showcase…

4 new social media platforms to watch out for in 2024

Paulo Rizal

February 1, 2024

With continuous issues of ads, difficulties in monetisation for content creators, and a general lack of content visibility on existing…

Chasing the Rabbit: How Algorithms Influence Social Media Platform Usage

Paulo Rizal

February 1, 2024

All social media are built around a set of algorithms, and these algorithms have specific goals. Whether it’s to make…

Enero Group names former M&C Saatchi exec as new head of people & culture

Paulo Rizal

February 1, 2024

Enero Group has appointed Nikki Harrison as its Group Head of People & Culture, further strengthening the Group’s executive team….

6 non-complicated ways to navigate user privacy on social media

Paulo Rizal

January 30, 2024

User privacy is vital now that almost everything (and everyone) is online. One way or another, our personal data like…

Awareness through Clicks: The Role of Social Media in Activism and Social Movements

Paulo Rizal

January 30, 2024

We are now at a time where we check social media before the morning news. For some, social media is…

3 learning opportunities to help you become a better communicator in 2024

Paulo Rizal

January 30, 2024

To be an effective communicator is a cornerstone of personal and professional success, and just about everyone in every other…

IABC names new high profile board members

Paulo Rizal

January 23, 2024

The International Association of Business Communicators (IABC), a global network of 15,500 business communication professionals, elected eight new high profile…

Add Items to Cart: How brands benefit from social media and e-commerce integration

Paulo Rizal

January 23, 2024

Social media platforms have evolved beyond mere networking spaces, transforming into dynamic marketplaces through the integration of shopping features. The…

The harmful effects of misinformation in social media (and how to fight them)

Paulo Rizal

January 23, 2024

In an era dominated by the rapid dissemination of information through social media, the consequences of misinformation directly impact individuals,…

Surfing and Crashing: The Effects of Social Media on Mental Health

Paulo Rizal

January 19, 2024

For a considerable number of people, checking their phone first thing in the morning is a norm. This sudden rush…