Category: Communication

Measuring Impact: How Communicators Can Demonstrate Impact Beyond Coverage Volumes

It’s no secret that traditional PR metrics, such as media mentions and coverage volumes, are a good start to assessing your media profile. However, this...

Conflict Resolution: Communicating for Understanding and Solutions

Effective conflict resolution hinges on clear communication and mutual understanding. By focusing on these, one can successfully navigate disputes and achieve productive solutions. Here are...

Balancing transparency and sensitivity in video production

Communication is often a real balancing act—there’s no exception, even in the area of government communication. There are always conflicting forces that point us in...

Mark Pallot on the impact of purpose-driven communication

We are excited to introduce Mark Pallot, the Corporate Communications Manager at NSW Environment Protection Authority, who will be speaking at the 2nd Annual Public...

Boosting Community Safety: Albanese Government Enhances Telecommunications Resilience

Hundreds of regional and remote communities across Australia will soon enjoy improved mobile network resilience. The Albanese Government’s Mobile Network Hardening Program (MNHP) is making...

Comms Group Secures VoIP Licence in the Philippines

Comms Group Limited has announced its acquisition of a Voice over Internet Protocol (VoIP) Reseller licence from the Philippines National Telecommunications Commission (NTC). This new...

How to Handle Difficult Conversations with Confidence

Conversations that aren’t easy to deal with are destined to arise in both your personal and professional lives. Addressing delicate issues confidently can result in...

Sia Papageorgiou on how to build influence as a communication leader

Influence is undoubtedly the foundation of a transformative movement in public sector communication leadership. In this article, we embark on an enlightening journey into this...

The indispensable role of truth-telling in Australia’s path to reconciliation

‘Voice, Treaty, Truth’ is the Uluru Statement from the Heart advocacy, which seeks to transform the relationship between Aboriginal and Torres Strait Islander Australians and...

On Colin James and Erica Bagshaw’s “How to Influence Anyone, Anywhere, Every Time”

Renowned speaking coaches Colin James and Erica Bagshaw’s latest book, “How to Influence Anyone, Anywhere, Every Time,” was launched on 24 May. Investing in skills...

Navigating Crisis: A Proactive Approach to Communication Preparedness

Unexpected catastrophes are a continual risk for organizations in today’s constantly shifting world. Proactive preparation in crisis communication is key for effectively managing these problems....

Tim Price on the digital transformation of human interaction

There is no doubt that the demand for clear and concise communication is surging like never before. That said, professionals must remain flexible and constantly...

Effective strategies for managing corporate reputation online

Online company reputation management has never been more important in the digital world of today. The online presence of a corporation has a big impact...

Benefits and hurdles of AI in social media

There are clear advantages and disadvantages to the way artificial intelligence (AI) is changing social media tactics. The importance of AI is growing as companies...

Leadership advice for navigating the social media labyrinth

As they attempt to make sense of TikTok—a platform that poses a threat to national security while also being a powerful instrument for voter engagement—politicians...

Emergency Call Conundrum: Telstra Postpones the Closure of its 3G Network

Telstra has announced a postponement of the closure of its 3G network until 31 August, citing concerns over potential disruptions to emergency calls. The decision...

What Makes Government Communication Work?

When it comes to government communication, the public’s trust and confidence are maintained through the pillars of accountability and transparency. How government agencies fulfil the...

Honouring Differences: Making Public Communications Work for Everyone

The success of any endeavour towards communication depends on our ability to recognise and accommodate our communities’ wide range of demographics. Every one of the...

Harnessing the Might of Data for Government Communication Strategies

In the modern, data-driven digital world, government communication campaigns rely on data more than ever. The role of data and analytics in government communication is...

Mastering Internal Communication in Government Organisations

Navigating the complex maze of government operations requires strong internal communication to foster teamwork, boost morale, and ensure that messages are aligned. However, many obstacles...