chatbots

How to use AI responsibly in communications

Commsadmin

September 30, 2025

AI is now woven into the way many organisations communicate, whether through automated emails, social media scheduling, or customer chatbots….

ChatGPT poised to disrupt retail chatbots, study finds

Paulo Rizal

April 14, 2023

Capterra’s 2023 Retail Chatbots Survey of over 1,000 U.S. shoppers found that over half of them have negative experiences with…

New research reveals growing preference for chatbots, conversational experiences

Paulo Rizal

March 23, 2023

New research from global cloud communications platform Infobip has revealed an increase in chat bot and messaging apps usage among…