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The Australian Communications and Media Authority (ACMA) told telecommunications service provider Singtel Optus Pty Limited (Optus) that it has launched a formal investigation into the recent Optus data breach.
The watchdog will look into the data breach, with focus on Optus’ obligations relating to the acquisition, authentication, retention, disposal and protection of personal information, and requirements to provide fraud mitigation protections.
It will take some time for the ACMA to finish its inquiry, which will then be made public. As the investigation goes on, the ACMA won’t be making any other comments.
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To facilitate efficient information sharing across the many jurisdictional inquiries, the ACMA collaborates with the Department of Home Affairs and the Office of the Australian Information Commissioner.
ACMA Chair, Nerida O’Loughlin said, “When customers entrust their personal information to their telecommunications provider, they rightly expect that information will be properly safeguarded. Failure to do this has significant consequences for all involved.
Related: ACCC flooded with Optus-related scam complaints (commsroom.co)
O’Loughlin emphasized that all telcos have obligations with regard to how they collect, store, safeguard, and discard the personal data of their consumers.
She said, “A key focus for the ACMA will be Optus’ compliance with these obligations. We look forward to full cooperation from Optus in this investigation.”
Source: ACMA
Jaw de Guzman is the content producer for Comms Room, a knowledge platform and website aimed at assisting the communications industry and its professionals.
