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From the 2016 US election to COVID-19 and Australia’s 2022 federal poll, misinformation and disinformation on social media have grown…
ACCAN has funded two new research projects under its 2025 Independent Grants Program. They will examine major consumer issues, from…
The public relations industry has long faced the challenge of proving the real value of media coverage. For years, practitioners…
Crisis communications now begins online. With attention fragments and audiences checking channels constantly, a digital-first approach should be the default…
Holiday shopping habits are shifting in Australia, shaped largely by the growth of digital commerce. The latest report from Integral…
Visitors to Mount Kosciuszko will now experience stronger mobile coverage thanks to a newly completed base station at the Kosciuszko…
The Australian Competition and Consumer Commission (ACCC) has launched Federal Court proceedings against Google Asia Pacific after the company admitted…
ACCAN has acknowledged the data breach affecting TPG Telecom’s sub-brand iiNet, raising concerns for impacted customers. According to an ongoing…
A pioneering, community-led initiative in Far North Queensland is set to strengthen protections for First Nations women against tech‑based abuse,…
Zoom’s new research with Morning Consult reveals AI alone won’t fix customer service. According to the study, Australians may take…
Expanding into new markets can unlock extraordinary opportunities for brands—but only if they can communicate in a way that truly…
The Australian Communications Consumer Action Network (ACCAN) has urged the government to set stronger cybersecurity rules for app stores, arguing…
Access to reliable, high-quality broadband at an affordable price is no longer a luxury–it is a core utility in an…
The rise of generative artificial intelligence has sparked urgent calls for stronger protections in the fight against child sexual exploitation…
Accessible design is often discussed in the context of compliance and technical standards, yet its impact on communication outcomes is…
Digital inclusion is often seen as a technical challenge. While infrastructure, connectivity, and devices play a significant role, the way…
Public sector messages are designed to serve the entire population. Yet without proper attention to accessibility, key information can remain…
Accessible communication does more than meet compliance standards—it builds trust, opens dialogue, and deepens engagement. When information is made clear,…
Digital communication offers efficiency, reach and immediacy—but when basic accessibility is overlooked, it can quickly become exclusionary. Common issues such…
Accessibility often gets framed as a compliance tick-box, yet for communicators it should be a strategic priority from the outset—not…